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Genesis Forum: Genesis Motors pricing policies/dealer quality...
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  1. #1
    mtrot is offline Registered Member What I drive: Genesis 4.6 V8 Tau Sedan
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    Default Genesis Motors pricing policies/dealer quality...

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    I was at the local Hyundai dealership(Autonation) the other day to pick up my daughter's Sonata, after it had to be towed there, from the service department. My Genesis 4.6 has also been in service there, so I have experience with them on two vehicles. I'm sorry to say it, but they are just not impressive at all. They are also the Chrysler/Dodge dealership, and it seems like Hyundai is sort of an afterthought around there. And they tell me that the Genesis Motors service will be performed in that same shop, not a dedicated Genesis Motors service department.

    First of all, in the case of my daughter's car, they badly need to somehow get more organized. It took them about 20 minutes to figure out whether the ticket had been closed or not, who the service writer was, and to eventually find the key fob. It was ridiculous. Also, as I left the shop, I noticed that the engine light was on. I understand that the engine light being on may have been due to a different problem, but one would think they would take the initiative to find out why it was on and call my daughter about it. So, I went back and they scanned it and were able to clear the warning light. But, that all should have been dealt with proactively.

    My Genesis was in that shop for about a month for some warranty work, and to replace the Smart Cruise Control module. Similar to the case with my daughter's Sonata, when I picked up my Genesis after they finally said the work was completed, I pulled onto the highway and -- no cruise control! So, I take it back and put it back into the shop. After another day or two, they said the SCC needed to be calibrated and was now working, which it was when I picked it up again. It's just not impressive at all.

    IMO, if Genesis Motors wants to play and succeed in the BMW/Mercedes/Cadillac league, they are going to have to have much better quality control with respect to their service department customer experience.

    Now, with regard to Genesis Motors pricing policies. While I was there picking up my daughter's Sonata, I thought I would check out the G80s there in the sales department. This experience was likewise less than impressive. First, the size and general appearance of the facility was sort of low rent looking. Perhaps they are going to renovate and upgrade the place. The two sales guys were nice enough, although one of them didn't seem knowledgeable enough about the G80 and G90 to really answer my questions. The other fellow did seem to know the product in great detail and was very helpful. Upon my asking about the pricing on the G80 and some competitive vehicles, he stated that they cannot and will not discount the Genesis Motors vehicles. His stated reason is that if they start doing that, it will tick buyers off by causing more rapid depreciation of their new vehicles. He seemed to claim that Genesis Motors will not allow any discounts to be offered. Does anybody know if that is true? Any other observations on experiences at other dealerships?
    2012 Genesis 4.6 Sedan
    Champagne Beige Metallic and Cashmere


  2. #2
    Mark_888 is offline Registered Member What I drive: 1G Genesis 3.8 V6 Sedan
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    Default Re: Genesis Motors pricing policies/dealer quality...

    Pricing of the Genesis Motors vehicles is completely up to the dealer. If the dealer wants to sell only at MSRP, that is there own decision.

    How big is their inventory of G80's? If the dealer is in Tyler TX, they only have 2 G80's, which might explain their pricing.

  3. #3
    jemanner is offline Hasn't posted much yet... What I drive: No Genesis Yet!
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    Default Re: Genesis Motors pricing policies/dealer quality...

    Yep, pricing is up to the dealership. Been considering a G80, and even without any haggling, they discounted it from $53,800 MSRP to $48,319.50, asked what color I wished, and said they could have it there in a couple of days. I don't know if they would have went any lower, but hopefully others will chime in on this thread.

  4. #4
    mtrot is offline Registered Member What I drive: Genesis 4.6 V8 Tau Sedan
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    Default Re: Genesis Motors pricing policies/dealer quality...

    Quote Originally Posted by jemanner View Post
    Yep, pricing is up to the dealership. Been considering a G80, and even without any haggling, they discounted it from $53,800 MSRP to $48,319.50, asked what color I wished, and said they could have it there in a couple of days. I don't know if they would have went any lower, but hopefully others will chime in on this thread.
    Nice to hear! I guess these guys here saw me coming.

  5. #5
    kn5owa is offline Supporting Member What I drive: 2G Genesis 5.0 V8
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    Default Re: Genesis Motors pricing policies/dealer quality...

    +1
    Drives '06 Sonata LX V6
    2015 Genesis 5.0 V8
    Montecito Blue

  6. #6
    kn5owa is offline Supporting Member What I drive: 2G Genesis 5.0 V8
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    Default Re: Genesis Motors pricing policies/dealer quality...

    Quote Originally Posted by jemanner View Post
    Yep, pricing is up to the dealership. Been considering a G80, and even without any haggling, they discounted it from $53,800 MSRP to $48,319.50, asked what color I wished, and said they could have it there in a couple of days. I don't know if they would have went any lower, but hopefully others will chime in on this thread.
    Sounds like a good dealer with a good price.

    By the way, is your part of the country really called the American Redoubt? If so, maybe that's an asset in your car deal.

  7. #7
    richzak is offline Hasn't posted much yet... What I drive: 2017 G80 AWD Premium & Ultimate Packages Patagonia Blue w/ Ivory Interior
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    Default Re: Genesis Motors pricing policies/dealer quality...

    Purchased a new G80 AWD 3.8 Premium & Ultimate Packages.....MSRP $54,040 paid $50,272. No hassle sale, Hyundai dealership in Colorado. The discount presents a 7% discount off MSRP.

  8. #8
    mtrot is offline Registered Member What I drive: Genesis 4.6 V8 Tau Sedan
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    Default Re: Genesis Motors pricing policies/dealer quality...

    Quote Originally Posted by richzak View Post
    Purchased a new G80 AWD 3.8 Premium & Ultimate Packages.....MSRP $54,040 paid $50,272. No hassle sale, Hyundai dealership in Colorado. The discount presents a 7% discount off MSRP.
    Nice deal on a nice car! It will be nice if people post their experiences like this, so that others can get an idea what sort of deals are possible for dealers to make.

  9. #9
    turnne is offline Registered Member What I drive: Equus Signature
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    Default Re: Genesis Motors pricing policies/dealer quality...

    Quote Originally Posted by Mark_888 View Post
    Pricing of the Genesis Motors vehicles is completely up to the dealer. If the dealer wants to sell only at MSRP, that is there own decision.
    .
    LOL...well in the days of the internet I hope they are competitive with other dealers
    I dont think these cars are nearly expensive enough for the crowd that will pay a few thousand more just for convenience
    I have cut several deals..financially..before I even saw the car
    For a low resale/heavily discounted car there are always dealers willing to deal
    if your local will not the next one probably will

    We are not talking Mercedes E class cars here..which I think are bringing sticker everywhere right now

    Keep that in mind

    Warren

  10. #10
    Mark_888 is offline Registered Member What I drive: 1G Genesis 3.8 V6 Sedan
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    Default Re: Genesis Motors pricing policies/dealer quality...

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    Quote Originally Posted by turnne View Post
    LOL...well in the days of the internet I hope they are competitive with other dealers
    Most cities in East Texas have at most one Genesis dealer.

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