This happened to me yesterday. My fiance and I drove an hour from Denver to Longmont to go paddleboarding at our favorite lake. Lake was at capacity so we were waiting in a long line of cars while the ranger enforced the "one car in, one car out" rule. While in the line, I used the "auto-hold" function which I have used often and never had an issue with. After about an hour of waiting in the line, we got about 10 car lengths from the front when my car suddenly and without reason turned on the emergency parking brake and then would not release it. The dash showed both the epb and auto-hold symbols, which would not release or clear. We tried everything, turning the car off and back on, disconnecting the battery, referring to the manual, popping the shift release cover in front of the gear shift off and pressing the button. Super frustrating and embarrassing as we had about 30 cars behind us waiting to get into the lake and my now disabled car was blocking traffic. This all happened on a Sunday, so my car insurance was not answering the phone to help with roadside assistance. Paid for the tow out of pocket to get my car out of the way and had it taken to the Hyundai dealership in Longmont. Dealership called me first thing this morning to let me know that they would not be able to look at my car for a month and that I needed to have it towed to a different dealership. Called USAA and they got me set up with a tow, this time to the Hyundai dealership in Westminster. Called them to let them know that my car was on the way and they told me the same thing, no availability for the next month. They gave me the numbers to two Genesis dealerships closer to Denver, I only got through to one who told me that because my car was a Hyundai (2016) and not a Genesis that they couldn't look at it and even if they could the earliest date would be 07/31. Finally my fiance found a place that he works with regularly at his job that said they could take a look in the next day or two. After speaking with multiple people from multiple Hyundai Dealership service departments and after reading this thread, it is a clear that this is something that happens somewhat often, Hyundai service reps are aware of the problem, and two of the three that I spoke with confirmed that I was not at fault, that the parking brake really did turn itself on and that as this thread indicated-there is nothing you can do as a driver to reset it. Your car is 100% locked up and will not move. Only solution is to tow to a dealership. It will be interesting to see what the fix costs. Several of the guys I spoke with said it is not as easy as just resetting an error, that it is a more intricate process than that and will require some labor. This is my second Genesis and I have loved them both, but this seems really unfair for the consumer to have to pay for an error that occurs on the Hyundai/Genesis side and that they are aware of it. I will be calling the dealership that I purchased the car from next to confirm whether this will be covered by my powertrain warranty. Fingers crossed. It just seems like after the price you pay for one of these vehicles, that Hyundai/Genesis as a brand should do better. This happened to me yesterday. My fiance and I drove an hour from Denver to Longmont to go paddleboarding at our favorite lake. Lake was at capacity so we were waiting in a long line of cars while the ranger enforced the 'one car in, one car out" rule. While in the line, I used the "auto-hold" function which I have used often and never had an issue with. After about an hour of waiting in the line, we got about 10 car lengths from the front when my car suddenly and without reason turned on the emergency parking brake and then would not release it. The dash showed both the epb and auto-hold symbols, which would not release or clear. We tried everything, turning the car off and back on, disconnecting the battery, referring to the manual, popping the shift release cover in front of the gear shift off and pressing the button. Super frustrating and embarrassing as we had about 30 cars behind us waiting to get into the lake and my now disabled car was blocking traffic. This all happened on a Sunday, so my car insurance was not answering the phone to help with roadside assistance. Paid for the tow out of pocket to get my car out of the way and had it taken to the Hyundai dealership in Longmont. Dealership called me first thing this morning to let me know that they would not be able to look at my car for a month and that I needed to have it towed to a different dealership. Called USAA and they got me set up with a tow, this time to the Hyundai dealership in Westminster. Called them to let them know that my car was on the way and they told me the same thing, no availability for the next month. They gave me the numbers to two Genesis dealerships closer to Denver, I only got through to one who told me that because my car was a Hyundai (2016) and not a Genesis that they couldn't look at it and even if they could the earliest date would be 07/31. Finally my fiance found a place that he works with regularly at his job that said they could take a look in the next day or two. After speaking with multiple people from multiple Hyundai Dealership service departments and after reading this thread, it is a clear that this is something that happens somewhat often, Hyundai service reps are aware of the problem, and two of the three that I spoke with confirmed that I was not at fault, that the parking brake really did turn itself on and that as this thread indicated-there is nothing you can do as a driver to reset it. Your car is 100% locked up and will not move. Only solution is to tow to a dealership. It will be interesting to see what the fix costs. Several of the guys I spoke with said it is not as easy as just resetting an error, that it is a more intricate process than that and will require some labor. This is my second Genesis and I have loved them both, but this seems really unfair for the consumer to have to pay for an error that occurs on the Hyundai/Genesis side and that they are aware of it. I will be calling the dealership that I purchased the car from next to confirm whether this will be covered by my powertrain warranty. Fingers crossed. It just seems like after the price you pay for one of these vehicles, that Hyundai/Genesis as a brand should do better.
besides that 10mpg is another characteristic in the “mode”
