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Hyundai fires U.S. chief Zuchowski

M

Mike B

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Hyundai fires U.S. chief Zuchowski Hyundai fires U.S. chief Zuchowski
David Undercoffler
Hyundai Motor America has fired CEO Dave Zuchowski for failing to meet internal sales objectives, multiple sources familiar with the situation told Automotive News. The decision is effective immediately. Jerry Flannery, general counsel and an executive vice president, will serve as interim CEO until a successor is chosen.
 
That sucks. He was very responsive to my emails.
 
Zuchowski had replaced the previous HMA CEO, John Krafcik, who was fired in 2013. Krafcik first ended up at Truecar, and is now at Google, heading up their autonomous car effort.

While working for Krafcik at HMA, Zuchowski was the Chief Marketing Officer, who came up with things like the Hyundai Assurance Plan to buy back your new car within the first year (or something like that) if you got laid off as a result of the 2008 financial crisis. Later, the Hyundai Assurance Plan included an offer to buy back your car at a known price disclosed at purchase time (depending on the age of the car), if the car was purchased (not leased) via Hyundai Finance.
 
That's a shame. But also the world of the big boy auto corporate world.
 
Black genesis badges emblems letters lettering chrome delete
Well that figures. I was about to email him to see if I can get some help resolving a vehicle issue that the dealership has been unable to resolve (although they do acknowledge the issue). Would anyone know of another email address at corporate that would be another good option for me to communicate with?
 
kk in ct said:
Well that figures. I was about to email him to see if I can get some help resolving a vehicle issue that the dealership has been unable to resolve (although they do acknowledge the issue). Would anyone know of another email address at corporate that would be another good option for me to communicate with?
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You email the CEO of the company to get a problem resolved with your car? That seems extreme.
 
Program1 said:
You email the CEO of the company to get a problem resolved with your car? That seems extreme.
Click to expand...
I would think that one should contact HMA (Hyundai Motor America) customer support first, and then contact CEO only if it is not being resolved.
 
Program1 said:
You email the CEO of the company to get a problem resolved with your car? That seems extreme.
Click to expand...

That has been the email address floating around to get things resolved when other lower levels have not been able to. I'm sure the CEO doesn't actually read the email or respond to it personally - if he does then great. If there is another email address I'm more than happy to use that. But I need someone at a higher level to help me out. I have had my car in multiple times, and each time they have kept it for a week or two. They always acknowledge the problem, get the local service engineer involved (which takes the most time as the car just sits there for days waiting for his arrival), believe they have resolved the problem, and it reappears shortly thereafter. The last time the engineer gave up and left, and the service technician at the dealership decided to try something that didn't work. They are definitely trying to help me, but this seems to be beyond their capabilities, yet they are not able to or don't seem willing to escalate it further. I'd like to get some type of resolution before the warranty expires and I'm left holding the bag, especially since this has been going on since shortly after I purchased the vehicle.

So although it may seem extreme to you, I would say that it's also been extreme for me, and certainly not an experience I expected when purchasing a $52,000 vehicle.

- - - Updated - - -

Mark_888 said:
I would think that one should contact HMA (Hyundai Motor America) customer support first, and then contact CEO only if it is not being resolved.
Click to expand...

I will give that a shot first. Thanks for the suggestion.
 
kk in ct said:
I have had my car in multiple times, and each time they have kept it for a week or two. They always acknowledge the problem, get the local service engineer involved (which takes the most time as the car just sits there for days waiting for his arrival), believe they have resolved the problem, and it reappears shortly thereafter. The last time the engineer gave up and left, and the service technician at the dealership decided to try something that didn't work. They are definitely trying to help me, but this seems to be beyond their capabilities, yet they are not able to or don't seem willing to escalate it further. I'd like to get some type of resolution before the warranty expires and I'm left holding the bag, especially since this has been going on since shortly after I purchased the vehicle.
Click to expand...
Do you mind discussing the exact nature of the problem? Maybe someone on the forum had a similar problem and knows something about it.
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Wow! Ironically, I'm driving his Corporate car now!
 
Mark_888 said:
Did you purchase it in Buford GA? How did it get from California to GA?
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Yes. Auction and was transported along with several other Genesis'.

Would you like me to send you the transport documents, sales paperwork and a sample of my blood to prove my statement?
 
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glennk said:
Yes. Auction and was transported along with several other Genesis'.

Would you like me to send you the transport documents, sales paperwork and a sample of my blood to prove my statement?
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No, but WTF are you doing posting this time of night?
 
Mark_888 said:
No, but WTF are you doing posting this time of night?
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That is irrelevant to the topic at hand. Is there anything you'd like to say to me?
 
glennk said:
That is irrelevant to the topic at hand. Is there anything you'd like to say to me?
Click to expand...
No, I am Eastern Time Zone also, so going to sleep now.
 
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