REMIX
Registered Member
- Joined
- Jul 25, 2018
- Messages
- 116
- Reaction score
- 24
- Points
- 18
- Location
- Sarasota & Jacksonville, FL
- Genesis Model Type
- 2G Genesis Sedan (2015-2016)
2015 Genesis 5.0 sedan, CPO, 29k miles, purchased 7/25/18. I bought this specific model because I wanted to use CarPlay. I just want to be clear about that from the outset, that it was one of the major reasons I bought this vehicle.
Anyway, all of the trouble started out as a CarPlay issue. It would disconnect from my iPhone 6+ randomly and I'd get a "connection canceled" notice. Sometimes all this would require was for me to unplug the phone once and plug it back in, and then it would work again. Other times, however, it would require connecting and reconnecting multiple times until it would actually boot up CarPlay. In some instances, nothing I did would work. It would say "reading USB" and pop the CarPlay logo on the screen and then it would vanish. This issue would usually resolve itself after the car sat for a period of time, and CarPlay would continue to work without issue for several days, then it would act up again. I tried three or four different cables, including a brand new official Apple lightning cable, and that would not rectify it. I do know the USB port was getting juice because the battery logo would turn green indicating it was charging.
At first I suspected the phone. My 6+ was acting sluggish so I decided to try my girlfriend's iPhone 8. It worked fine. I tried my friend's iPhone 6 and it worked as well. On Friday, after CarPlay started acting up again, I bought a brand new iPhone Xs Max. That worked fine. Until today.
This morning, I plugged the phone in as usual on my short drive to my office. No problems. I then came back to the car a few hours later for a drive across town. It worked fine. On my way back, though, it inexplicably disconnected itself. Unplugged it, plugged it back in, and CarPlay would show up on the screen and then suddenly vanish. Eventually I got it to work, but anytime I would launch an app (maps or Apple music, or even the phone), CarPlay would crash and disconnect the phone. I did notice it was taking a while for the phone to register that it was charging, too, maybe 10-15 seconds after it was plugged in. I drove to lunch then home and grabbed yet another cable plus my old iPhone. I plugged the new cable into the USB port and noticed it wasn't charging at all. So I tried my 6+. Nothing. My girlfriend works across the street and I asked her to bring her phone by. Her phone didn't register, either. I borrowed my business partner's 6s and same thing. I tried all 4 iPhones with 3 different lightning cables. I cycled the nav system to turn off CarPlay and then back on. Nothing, seems the USB port is dead.
I took it down to the local Hyundai dealer and they told me I might require a new head unit. You have to be kidding me, right? Can't the port just be fixed? I was also told the head unit might not be covered since the vehicle has been in service for a little over three years. I know I'm speculating here and probably working myself up but, if that's the case, the whole notion is absolutely outrageous.
Anyway, all of the trouble started out as a CarPlay issue. It would disconnect from my iPhone 6+ randomly and I'd get a "connection canceled" notice. Sometimes all this would require was for me to unplug the phone once and plug it back in, and then it would work again. Other times, however, it would require connecting and reconnecting multiple times until it would actually boot up CarPlay. In some instances, nothing I did would work. It would say "reading USB" and pop the CarPlay logo on the screen and then it would vanish. This issue would usually resolve itself after the car sat for a period of time, and CarPlay would continue to work without issue for several days, then it would act up again. I tried three or four different cables, including a brand new official Apple lightning cable, and that would not rectify it. I do know the USB port was getting juice because the battery logo would turn green indicating it was charging.
At first I suspected the phone. My 6+ was acting sluggish so I decided to try my girlfriend's iPhone 8. It worked fine. I tried my friend's iPhone 6 and it worked as well. On Friday, after CarPlay started acting up again, I bought a brand new iPhone Xs Max. That worked fine. Until today.
This morning, I plugged the phone in as usual on my short drive to my office. No problems. I then came back to the car a few hours later for a drive across town. It worked fine. On my way back, though, it inexplicably disconnected itself. Unplugged it, plugged it back in, and CarPlay would show up on the screen and then suddenly vanish. Eventually I got it to work, but anytime I would launch an app (maps or Apple music, or even the phone), CarPlay would crash and disconnect the phone. I did notice it was taking a while for the phone to register that it was charging, too, maybe 10-15 seconds after it was plugged in. I drove to lunch then home and grabbed yet another cable plus my old iPhone. I plugged the new cable into the USB port and noticed it wasn't charging at all. So I tried my 6+. Nothing. My girlfriend works across the street and I asked her to bring her phone by. Her phone didn't register, either. I borrowed my business partner's 6s and same thing. I tried all 4 iPhones with 3 different lightning cables. I cycled the nav system to turn off CarPlay and then back on. Nothing, seems the USB port is dead.
I took it down to the local Hyundai dealer and they told me I might require a new head unit. You have to be kidding me, right? Can't the port just be fixed? I was also told the head unit might not be covered since the vehicle has been in service for a little over three years. I know I'm speculating here and probably working myself up but, if that's the case, the whole notion is absolutely outrageous.
