G80 warranty/service question

[jimmy olson]

I have a 2019 G80 with 65,000 miles. I took it in for service because of a slight “shudder” at low RPMs when accelerating from a complete stop. It would disappear after a second or two. The service department advised I needed new spark plugs, 3 new coils and recommended fuel injector cleaning. They were “almost certain” that would fix the problem. Well, it did not. Now they’re saying there’s an “ internal fault” in the transfer case and that will cost $5000. I expressed my dissatisfaction with the trouble shooting and the service adviser said he would reach out to Genesis and “open a case” to see if “there can be any warranty applied”. Seems like a long shot but thought I’d ask on here if anyone has any experience with something similar?

 

[TinsleyC]

Curious if they can do anything on the warranty. Are you the first owner?

Not sure why they would think spark plugs would cause this. And they should change all 6 (or 8) of them.

 

[jimmy olson]

Curious if they can do anything on the warranty. Are you the first owner?

Not sure why they would think spark plugs would cause this. And they should change all 6 (or 8) of them.

I am not. They did change all the spark plugs. They changed 3 of the 6 coils

 

[joegr]

Some people have reported success from just changing the fluid in the transfer case.

 

[jimmy olson]

Update: Genesis agreed to cover 60% of the transfer case replacement.