customer service

I'm hoping someone better at math than me can determine whether Genesis Finance is incorrectly charging me interest (and likely several thousand other customers) via their automatic payment solution. After 6+ months, hours of waiting on hold, 3 clueless international customer service reps, 1...

If you search my posts, you'll see a post regarding a clear coat paint peel on a 2017 G80 Prestige. I've tried to get a resolution on this since 2021 only to be told that GMA will only warrant paint for 3/36. My actual warranty is a 10yr/100K. A week ago Friday I had a case number that was...

Genesis customer service is the worst of any brand I've owned (honda,acura,volvo). 1. After purchasing g70 in early September, the dealer (genesis of plesant hills) never followed up. No calls, no email, absolutely nothing 2. Before purchasing, I called customer service to get specs on base...

A few months back I decided to get the BlueLink service activated on my car because I wanted to use the remote start on the iPhone BlueLink app. However it has been a nightmare. It started after registered my car on the Hyundai BlueLink website then tried to use the BlueLink in my Genesis and...

I know there is another thread about the tire recall but it's full of V8 users only and no one seems to talk about the V6 or even reply to their comments. So far we know all the V8s are getting new tires which is great and good for them. So my dear V6 owners if you have any information...