department

  1. J

    Chicagoland Service Department

    Can anyone recommend a good dealership service department in the Chicagoland area? My dealership Family Hyundai isn't cutting it. I took my car in yesterday for an oil change along with the drivers seat warmer issue (2nd time). I took a couple videos of the warmer cutting off after 2 minutes...
  2. K

    Second visit to Service Department

    Yesterday I went to my dealership for an oil change and follow up on Blue tooth problems. On Jan 27 2012 I was at dealership for ongoing blue tooth problems. After a few hours in service depart they did not have a fix for the 4S phone. Per dealership Hyundai issue a 9 digit case number. Was told...
  3. S

    Dealer Service Department Reviews

    I wanted to start a thread about the quality of service departments at different Hyundai dealerships as this appears to be night and day. Please post: Dealership Name Overall score (1-10 subjective) Reason for visit If you received a loaner car and what model it was Any additional notes or...
  4. S

    Hyundai Genesis Secrets from the Hyundai Service Department

    2012 Genesis sedan - If you want to unlock all 4 doors at the same time with the remote then all you need to do is hold the lock and unlock buttons down on the remote until the yellow parking lights flash 4 times. Then you can use your remote fob to lock and unlock all 4 doors. Repeat this...
  5. R

    Losing Confidence in my Dealer's Service Department

    I guess the question is, Can I choose my default service department where I can get my loaner car, for repairs and related services? Here is the reason. Since I bought the car, one of the rear sensors is always on when in reverse. It pretty obvious and the dealer agreed, it's a problem, but...
  6. N

    Ask a Parts Department

    I work for a parts department for a Hyundai dealer in Carlsbad CA. I have a huge parts info thread on Genesis Coupe, and if youre on there youve most likely seen it. Id like to open that up here as well. I am in the process of getting AV status. So feel free to ask any questions regarding...
  7. N

    Ask a Parts Department

    Ive had my parts thread over on Genesis Coupe.com get pretty big. I work for a parts department for a dealer out in Carlsbad, CA. Feel free to ask me any questions regarding parts and Ill do my best to answer them for you. Im in the process of getting AV status. So until then, I can PM pricing.
  8. G

    Genesis Service Department quality and experiences

    I am a long time Acura TL owner. I am seriously considering buying a 4.6. One of the reasons I'm such a big fan of Acura is that the Acura service departments really take care of their customers. I have had my cars serviced at several dealerships and it doesn't matter if I'm in California or...
  9. lgbalch

    Can I trust my dealer's service department?

    After I got my 2010 3.8+Tech, I asked my dealer (who sells hardly any Genesises) to change the remote entry button to open all 4 doors with one push, the way the owner's manual says the dealer can do. He told me that he called the (regional?) tech rep, who said the manual is wrong and it can't...
  10. C

    My Service Department treats me like a King

    A while back, I posted that the Hyundai Help Line in California was next to worthless. When I kept after them that I was having problems with (1) my door not unlocking with the door button, after sitting in the hot sun, (2) and that once in a while, I lost my audio on startup and it would not...
  11. A

    Round Rock Hyundai Service Department

    I took my car into the Round Rock Hyundai (Round Rock, TX) service department to have the air bag TSB taken care of as well as a slight shake in the steering. - Arrived at about 8:30ish - They figured it'd be at least couple of hours and offered me a loaner car - I took the loaner car and was...
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