experience

  1. Focusin

    Luxury Customer Experience

    ***Disclaimer*** This is a Canadian customer service issue so your mileage may vary. Also, I am not posting this as a complaint, but as a personal experience and example of how far Hyundai still has to go to bring their customer experience in line with the competition...
  2. Sharing Dealer Service Experience

    I noticed new noise when accelerating at slow speed. Online research made me think it could be the pulley but i took the dealer. Of course they say they can't duplicate the noise. I had to get service foreman in the car and drive for a mere 100 meters before he acknowledged it (why couldn't...
  3. Idatastart Two Way Remote - Any experience?

    Hello follow Genesis Owners, My 2012 sedan 3.6V Tech PK Genesis came without remote start, which is mandatory here in Winnipeg. I was offered a two way system by IDATASTART. Have any of you any experience.?Recommended.? They want 500$ CAD including install. The system comes with an integral...
  4. My Dealer experience ...

    They need to visit a Lexus Dealership told me the car was eight cylinder car was 6, no warranty had to pay, and the best no promblem in the winter it's front wheel drive.. Talking about a 2013 Genesis sedan ...
  5. UR Lightweight Under Drive Crank Pulley: My Experience

    Hey Guys, I recently installed a UR(Unorthodox Racing) lightweight under drive crank pulley on my 2011 3.8L Genesis and I wanted to give my impressions for anyone interested. Install: First of all let me start by saying the pulley does not have a dampener and the engine is internally...
  6. Need Help with dealership experience

    Hi, I am trying to go dealership tomorrow and get Genesis Coupe because they are having pretty good deal for me because of space for 2016, and here is my question. How does hyundai warranty works??? if i am buying genesis coupe band new tomorrow does automatic warranty plan comes with it? if...
  7. Extended Warranty Experience

    Hello, I purchased my vehicle with 29K miles CPO and bought an extended warranty through Hyundai to extend warranty to 10yr/100K mi for about $1,400 at point of sale. Bought the Platinum vs Gold option too. A few days ago, I had a big ticket item repair and the warranty worked great. They...
  8. 1st Service & Recall at same time - Bad Experience

    Hi All, I just bought my 2015 3.8 Tech V6 in for first service (basically oil change) and for the 3 recalls ( Cowl cover, water -tail lights & dummy housing harness cover for under front seat electric wiring) & read on this website about asking for a reflash of the head unit. I called in...
  9. Experience with the Guidance package.

    I have a 2015 Genesis tech package. While I had the 3-month free trial of the Guidance package I did not try it. How stupid! Now I'd like to know people's experience with it. I am not happy with the built-in nav system, and I hope the Guidance package lets me use Google routing. Is it worth...
  10. gomanson

    My Dealership Experience at Napleton Hyundai in West Palm Beach, Florida

    obviously this is dealer specific, but here was my first experience: Dealership experience - Amazing!!! Coming from Mercedes I was used to a good dealership experience and seeing the dealer ALOT! lol I just went in yesterday to Napleton Hyundai in West palm beach for 2 recalls, tires and tail...
  11. 2015 Genesis dealership experience...

    So I'd like to hear about your experience purchasing your 2015 Genesis and I'll tell you about mine. I have always driven higher end cars and I was used to a better dealership, better service and better amenities. When I initially went into the dealership to test drive a Genesis, I was really...
  12. Bad Dealer Experience

    Wish I could say good things about Equus service, but I can not. We have two Hyundai dealers here, the Round Rock Hyundai is horrible, do not return calls, can't answer questions, appointments hard to get, the actual service work is good, but everything else is bad. The second dealer South...
  13. So I just had a jaw-dropping experience at the dealership...

    Morning! So I dropped my car off at a dealership today, and I had TWO events that really left me confused. The first one was with a technician. I told him my driver's door window was leaking air into my cabin (pretty common one I searched this up on the forum) and asked if he could repair it...
  14. EXBMWGUY

    2015 Genesis 3.8 AWD Dealer Loaner Experience

    Got a Base 3.8 AWD as a Loaner for routine service on my R-Spec today. Even as a bare-bones model, this car screams quality and value. Great ride, quality fit and finish, and quieter than a crypt. My iPhone 5S paired instantly. Controls are reasonably easy to use right away. In base form, the...
  15. First Genesis Service Experience

    Driving my still new-to-me Genesis home from work last night the MIL started flashing as I pulled off the freeway. As I approached the light it was running extremely rough; not a warm fuzzy feeling. As I was only about a mile from my local dealer (Dublin, CA) I went ahead and nursed it in. I've...
  16. Am I Going to Get a $50K Service Experience ?

    Hi all - I have been reading the Genesis forums for months now and decided today to jump in. My wife and I are really close to pulling the trigger on a new Genesis (AWD V6 Ultimate). We have looked at everything from Audi to Infiniti...basically if it was a luxury car and under $60K we have...
  17. Is sales or service experience different for a new Genesis?

    Since I may purchase a vehicle that costs considerably more than most other models a the dealership can anyone comment. I am not expecting a "posh" experience, but if I am paying almost double what a lot of other models cost is there an expectation for more attentive attitude, regarding the...
  18. 60k mile ownership experience

    Purchased a new Silver 2010 4.6l Genesis w/ Tech in December 2010 and just wanted to share my ownership experience so far. Almost up to 60k miles and below are the issues I have encountered. Wanted to see if anyone's ownership experience has been similar or if I ended up with one built Monday...
  19. My Hyundai Equus Purchase Experience

    My Equus experience at the dealership so far so good. The dealership does what they can to give me the premium experience. I can drop my car off whenever I want to get a hand car wash and my interior vacuumed. The service is definitely a plus. I cant wait to start using my valet service for...
  20. miamibeach

    Equus Purchase Experience...

    Hi all, Here is my purchasing experience. I just relocated to Miami Beach (SOBE) from France so I needed a car. My previous car was a Mercedes E Class. I had read many articles saying the Genesis was a great value comparable to an E Class for those that don't care about the prestige of the...
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