service department

I recently scheduled service for my 2024 G70 AWD 3.5 Sport Prestige at my local Genesis Dealership, Genesis of West Warwick, RI, and I have to say I am extremely pleased with the service. Considering all the negative feedback Genesis service centers have been receiving, I wanted to share the...

2022 GV70 3.5TT Sport Prestige w/ 38k miles. Just picked up this car from Carmax about a month ago. Been noticing a burning coolant smell recently. Popped the hood and saw the far right reservoir was low and topped it off with distilled water. Right side is for the turbo/intercooler? See a fair...

TL;DR: they suck. My current service experience has broken my patience. Had to schedule valet pickup nearly 3 months in advance if I wanted a loaner. My GV80 was collected 8 days ago as scheduled (on a Friday). I received a text from the service manager the next day asking if I wanted...

I have owned several Hyundai cars along with my family members and friends. Most of them were long term vehicles with little maintenance needed. I bought a gen2 genesis sedan 2015. Never had any issues but regular maintenance but have noticed the dealership has been harder to get appointments...

The local Genesis service center is always fully booked and it is going to make me at least a month to get a service reservation, Do any of you know if Genesis warranty is limited to the Dealership? I own a GV70 2023, bought it brand new and I'm the first owner.

Our 2022 GV70 with 10,100 miles (purchased in Dec 2021 - now it's Aug 2022) has been at the local dealership's service center for 2 weeks now and they have no idea what is wrong with it. How it started: Driving on the highway back home from work ALL my guages suddenly went to 0 (zero), the...

Any recommendations on dealers for servicing our awesome rides? I've had less than pleasant experiences with indy shops (unfortunately it's a Florida thing - never had that issue in NJ, I digress).