2011 Gene 4.6 "FRAME PROBLEM"

[Dentish]

Oh boy, here we go. I took my 2011 gene (4000 miles, yes 4k) in for the 4th time for hard r pulling, after being told everything was fine. Service manager drove car with me in it and it changed/drifted lanes fast, no way to deny it. Called a day later and was told there is a frame problem, and adjusting the yoke doesn't fix it. They are calling in a Hyundai engineer. I think this car has frame cancer and will never be right. Does anyone have any experience with this kind of problem or its repair? I am wondering if I should go straight to the lemon law question now that I have had it in 4 times. Frame problem sounds verrrryyyy bad. Any help out there?

 

[bmbutler]

Easy to look up the Lemon Law rules for your state. Go to the internet and you will find the criteria and procedure.

 

[Jbo]

Possible answer is frame was way over torqued on board ship or on car carrier in US. When LS400s were first brought in US, the problem happened in US with convoy trucks

 

[Rudderman98]

This might help.

http://www.genesisowners.com/hyundai-genesis-forum/showthread.php?p=61488

http://www.genesisowners.com/hyundai-genesis-forum/showthread.php?t=937

http://www.genesisowners.com/hyundai-genesis-forum/showthread.php?t=11061

http://www.genesisowners.com/hyundai-genesis-forum/showthread.php?t=7251

 

[Dentish]

Update on the left pull. I lost track of how many times I have taken it in to the dealer already for the right pulling problem. Alignments including 4 wheel, road force and straight track alignments. Replaced tires and wheels.
Hyundai sent in Field Service Engineer from out of town who supposedly loosened up the "whole front end" and then tightened everything back up. He declared problem solved and left town. First ride with dealer service manager, car still pulling without change. Then the crazy birds started flying: Road crown causes pull; steering is electric assist so you can't let go of wheel; all cars pull, etc etc. So I made him give me a different new Genesis off the lot and we ran the same roads. Guess what? No pulling. Straight as an arrow. Service manager agreed. So the crazy birds aren't flying anymore. Hyundai needs to buy this thing back or replace it. Anyone have similar experience? What if they can't find me an identical car? I should have bought the Toyota. Dang it! I guess I will start looking into the whole lemon law thing, but I sure wish Hyundai would just admit they have a problem, and replace the car. If they do not have a fix after 4 or 5 or 6 attempts, they need to replace it.

 

[homeofstone]

Update on the left pull. I lost track of how many times I have taken it in to the dealer already for the right pulling problem. Alignments including 4 wheel, road force and straight track alignments. Replaced tires and wheels.
Hyundai sent in Field Service Engineer from out of town who supposedly loosened up the "whole front end" and then tightened everything back up. He declared problem solved and left town. First ride with dealer service manager, car still pulling without change. Then the crazy birds started flying: Road crown causes pull; steering is electric assist so you can't let go of wheel; all cars pull, etc etc. So I made him give me a different new Genesis off the lot and we ran the same roads. Guess what? No pulling. Straight as an arrow. Service manager agreed. So the crazy birds aren't flying anymore. Hyundai needs to buy this thing back or replace it. Anyone have similar experience? What if they can't find me an identical car? I should have bought the Toyota. Dang it! I guess I will start looking into the whole lemon law thing, but I sure wish Hyundai would just admit they have a problem, and replace the car. If they do not have a fix after 4 or 5 or 6 attempts, they need to replace it.

Ask dealer to take the tires and wheels off the new car you drove that did not pull and put those tires/wheels on your car for a test to eliminate a possible tire problem.

 

[Rudderman98]

Ask dealer to take the tires and wheels off the new car you drove that did not pull and put those tires/wheels on your car for a test to eliminate a possible tire problem.

+1

 

[DRS]

Have a new TAU (luxury not RSpec). As new it pulled to left. The dealer said they rotated the Michelin tires on front swapping sides. Also, they said they adjusted the camber as it was off a bit. I asked for the print out and was refused to get it. The service writer and techs I sensed were a bit nervous. I heard her on another post about frame issues dues to improper shipping.

Anyway, the pull has stopped to the left. I now sense a slight pull to right.

I had a Hertz 3.8 rental for 20k miles. Basic model.. Was perfect in all regards as a car except for noisy Dunlaps. And no pulling ever. I bought this mine because I liked the 3.8 so well.

We will see how the tires wear and if they did some hidden crap to account for a frame issue. I am thinking of taking it to a tire shop that has all the road force alignment and balance to see what they show the alignment is set to.

 

[DRS]

Sorry for the iPhone auto spell typos above. I also would appreciate any feedback. Butler the dealer, first tried the flip rotate first. Did not stop the pull after their test drive. Then they "adjusted the camber". Gave the car back to me.

 

[Rudderman98]

Dentish,

Since you've already exhausted your options on repairs and nothing has seemed to work, the next step is the lemon law approach.

Have all documentation ready when you present your case. Documentation is everything!

FYI....

Hyundai Customer Care Center just called me and they asked me if the regional representative contacted me about my problem. I answered no but the customer rep said that my problem was resolved since he heard that since my last tire swap (third time) my car now drives straight as an arrow. Funny.....I never talked to anyone at Hyundai about my post on these threads??

I did email HCCC a follow up on my tire situation but never reported back the results. So I can only conclude that Hyundai does monitor these threads.

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Help support this site so it can continue supporting you!

 

[Rudderman98]

I asked for the print out and was refused to get it. The service writer and techs I sensed were a bit nervous. I heard her on another post about frame issues dues to improper shipping.

DRS,

Why would they refuse you a printout of your results? Every shop I go to always gives me a result of my alignment. Why would Hyundai be any different?
Hmm...suspicious

My suggestion, and I have posted this on a few alignment issues and tire pull posts on this site is this.

Take your car to a shop that specializes in under car repairs i.e frame straightening, track car set ups, and exotic (Ferrari, Lamborghini, Porsche, etc) alignments who has been in the biz for several decades. Reason is, they have a vested interest in your car and YOU as a customer. My shop does alignments for our Mercedes Benz dealer because their techs can't seem to set up their customers cars correctly.

Here is my shop and I LOVE these guys! Read the testimonials on their site. This is the type shop what you want.

http://trulineseattle.com/index.html

Use my shop as a baseline when looking for a reputable shop in your local area. The shop you will be looking for will have all the latest equipment, and have at least a few techs with grey hairs who've been around the block and know under car related problems. Most likely the shop will be far from where you live as is mine. But it will be worth the drive. Check online review sites such as Yelp in doing your search to simplify things.

 

[DRS]

Thanks for the response. Yes, my intention is to take to a good independent shop to see what if anything is up. I have one I have used I will try here in town. If something is up like a bent frame from shipping (has anyone here had proof of this and got a new car?), or whatever, then get straight to Hyundai.

 

[Jbo]

You want a process called " mark and measure" at any reputable body / frame shop. An
Four wheel alignment shop should be able to tell you if you have a problem as well.

 

[homeofstone]

Thanks for the response. Yes, my intention is to take to a good independent shop to see what if anything is up. I have one I have used I will try here in town. If something is up like a bent frame from shipping (has anyone here had proof of this and got a new car?), or whatever, then get straight to Hyundai.

Has the dealer ever changed tires from a new car to your car with tires known not to pull? If the dealer has not done this then the tires still could be the problem. Switching from side to side only works if one tire is bad. You could have two or three bad tires and new tires off the shelf can also be bad.

 

[DRS]

The tires are Michelins. The 2012 Genesis Herz rental I drove for several months had "Dunglaps", very noisy.. But straight as an arrow combination. No pull ever.. The car was fantastic. I rented it for business, kept it for business to see how it held up over time. Convinced me to buy a new one.

Will update once I get it into independent 4 wheel alignment/frame shop and road force balance.

I get the idea about swapping whole wheels and tires off another car. That would be next step.

 

[Dentish]

I lost track of how many trips to the dealer. Hyundai brought out the field service engineers twice. They swapped out tires for a new set of Dunlops.
Car now pulls to the left, though not nearly as bad. They offered to buy the car back for what I paid. I got a great deal on it initially, so I just wanted an MSRP to MSRP swap for another one, but Hyundai says no. I believe they know they have a problem and they want it buried. Why they are being so obtuse is beyond me. Dozens of hours up on a rack, torn apart, wiggled and futzed with.
The big concern now is that the car is so far out of spec, tire wear will be horrible and the problem will recur. Of course this will take a few thousand miles, and by that time they will deny responsibility again. What a miserable way to do business!! After everything, they still give me no specific answer about what was wrong. Wow. Just wow.

 

[bmbutler]

They won't do a like for like trade? If they won't but give you your money back, walk away from Hyundai.

 

[Dentish]

HYUNDAI IS BUYING BACK THE CAR. I wanted a like for like trade, but they will not do it.
Nothing but corporate blather. And never an answer about what is wrong. I have lost huge amounts of time and money, and will waste more of both as I search for a replacement. I guess I would have to engage the LEMON LAWS to get them to replace the car. Imagine the time that will take. I think Hyundai knows they have a problem, but they will not face it. Beware !! This could happen to you. Toyota here I come.

 

[bmbutler]

Each state's lemon law rules are different. I forced Hyundai back in 1997 to take back a defective Sonata after 3 failed attempts to fix the engine. They paid off the car completely and I walked away. Did not want a replacement due to continual problems at Dothan, AL dealership. Wanted to be rid of Hyundai. You would have probably had the same result if you had been successful under the lemon law.

 

[Duck2010]

HYUNDAI IS BUYING BACK THE CAR. I wanted a like for like trade, but they will not do it.
Nothing but corporate blather. And never an answer about what is wrong. I have lost huge amounts of time and money, and will waste more of both as I search for a replacement. I guess I would have to engage the LEMON LAWS to get them to replace the car. Imagine the time that will take. I think Hyundai knows they have a problem, but they will not face it. Beware !! This could happen to you. Toyota here I come.

I'm so sorry to hear about your problems with your genesis. I to have delt with Hyundai about the lemon law. one good thing that help us "Hyundai owners is the long warranty. because if not I would have never had a chance with them giving me another genesis. my 2010 had 22,000 miles when I gave the car to ISG. they can give you another genesis, they would do MSRP-MSRP of your old car to the newer car. and you would have to pay any cost over the msrp of your current genesis. one thing that I know that will help is being very nice to your Hyundai rep. cause they note everything. also did you file a case with the bbb autoline? good luck and trust me you do not want to go to court with Hyundai.