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2014 backup camera $800 replacement not working, dealer says software problem

Smijef

New member
Joined
Apr 20, 2024
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Genesis Model Year
2014
Genesis Model Type
1G Genesis Sedan (2009-2014)
Hello All
I just inherited a 2014 Genesis 4dr, 3.8 6 cyc
The Backup camera was not working , so I had a dealer replace it for approximately $900 incl labor. (South FL), it is still not functioning and dealer says it is a software issue, and now proposes a new radio/nav system to fix.
After removing the trunk lid cover, I volt metered the pwr supply reading 6+ volts, is this normal? Unit comes on and off (mostly off)
Any suggestions?
 
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