2016 Hyundai Genesis No Sound

[Omars121]

Hey everyone,I'm a new Genesis owner! Was wondering if anyone else had the issue I'm having with their 2nd generation Genesis. I've had it for about 2 weeks now and the sound went out a couple times. Screen works, all the functions work. The fix was to restart car and everything was all good. Last night, same thing happened with the sound going out, but it hasn't turned back on yet. I've checked the amp fuse in the truck, all the fuses in the panel next to the steering wheel, reset the radio multiple times with the reset button (pin hole button) ...still nothing. Any idea ? I will be taking it in tomorrow but looking for a remedy for future occurrences. Tried alot of different procedures off this forum but most only work on the first generation Genesis.

 

[Mark_888]

How loud were you playing the system when it shut off?

 

[Omars121]

System was all the way up. Would assume the engineers put a system together that can handle full volume for a few minutes haha. Especially with a 17 speaker system.

 

[Mark_888]

System was all the way up. Would assume the engineers put a system together that can handle full volume for a few minutes haha. Especially with a 17 speaker system.

The system has an output protection circuit which shuts it off when it is set too high to protect the speakers and the amp.

It only takes a very short amount of time at max power to damage speakers and/or an amp if power output is too high.

 

[Omars121]

How do I reset that circuit? It's been almost a full day with out sound. I've checked all the fuses,turned the the main breaker off and on (yellow switch in the fuse panel by the steering wheel)

 

[Mark_888]

How do I reset that circuit? It's been almost a full day with out sound. I've checked all the fuses,turned the the main breaker off and on (yellow switch in the fuse panel by the steering wheel)

I don't know. It is possible that you blew the amp.

 

[Omars121]

That's sad... Especially with a higher end system from Lexicon. I've had many other cars and never had a issue with turning the volume all the way up for a extended period of time in a stock system!

 

[xsolara]

That's sad... Especially with a higher end system from Lexicon. I've had many other cars and never had a issue with turning the volume all the way up for a extended period of time in a stock system!

What are you 12 years old ??

 

[forzza1]

Hey everyone,I'm a new Genesis owner! Was wondering if anyone else had the issue I'm having with their 2nd generation Genesis. I've had it for about 2 weeks now and the sound went out a couple times. Screen works, all the functions work. The fix was to restart car and everything was all good. Last night, same thing happened with the sound going out, but it hasn't turned back on yet. I've checked the amp fuse in the truck, all the fuses in the panel next to the steering wheel, reset the radio multiple times with the reset button (pin hole button) ...still nothing. Any idea ? I will be taking it in tomorrow but looking for a remedy for future occurrences. Tried alot of different procedures off this forum but most only work on the first generation Genesis.

I have had this issue couple of times before and it was because of the Bluetooth phone connection. Cycling to bluetooth phone connection fixed this problem

 

[Omars121]

You don't have to be 12 years old to enjoy loud music. Take your criticism somewhere else. Regardless of age, the system shouldn't fail with the volume being within the manufacturer set levels.

I'll try cycling the Bluetooth thank you

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[xsolara]

You don't have to be 12 years old to enjoy loud music. Take your criticism somewhere else. Regardless of age, the system shouldn't fail with the volume being within the manufacturer set levels.

I'll try cycling the Bluetooth thank you

It's your hearing...go for it

 

[PMCErnie]

What are you 12 years old ??

Exactly! Who would do this to a home audio system? Same with an expensive auto.

 

[Omars121]

Never had an issue in any of my cars with the volume turned all the way up.(Mercedes, BMW, Chrysler,Cadillac, Lexus,Ford,Buick,Dodge,and Nissan). Cmon let's not act like we don't have those songs in our playlist that we want to turn up.

 

[forzza1]

I think this is more like a software glitch. It also happened a few times on my 2013 R-Spec with the only mention that unlike 2015 model, cycling bluetooth connection did the trick randomly only. It took a full car restart to get the audio back up and running.
This seems to happen more with Android phones than IPhone.

 

[Omars121]

I'm getting no sound with navigation and voice command also, I tried messing with the Bluetooth connection, no change... when you say a full restart, do you mean disconnecting the battery cable?

 

[Sal Collaziano]

For shit's sake, if the guy wants to play his volume all the way up - let him do it without criticism. What the hell?

 

[Pamplona/Beige]

Don't want to start a fight but to the individual that made the comment about someone's age and the level of volume...I am 56 years old, listen to EDM and I crank the tunes. What an insensitive comment to make.

You ought to apologize sir.

 

[Bill K]

I've had my 1G Genesis turned up to 11 a few times, without a problem. Not for long periods of time, but I wanted to see if I could make the windows shatter.

 

[Mark_888]

Each person can decide what they want to do with their own car and its sound system, so I don't want to take sides about how loud someone should play their audio system. However, there are some basic facts about audio systems that people may want to be aware of:

1. Some are saying they play their audio system loud or very loud. The OP said he played his at maximum volume, which is probably not the same thing.

2. Audio systems, especially high quality ones, attempt to reproduce a live musical experience to the best of their ability. One of the characteristics of live music is that it has significant dynamic range, which is the difference between the softest passages and the loudest (in terms of decibels or db) in the music. Typically, the peaks in decibel rating of folk, jazz and pop music music are relatively short lived transient peaks of 10db (and sometimes more) compared to the average sound pressure level. Recorded hard rock or electronic music may be somewhat more compressed, and have peaks of 6db over the average sound pressure level. The more compressed the music source is, the louder the average sound pressure level is when the volume is turned up.

3. To handle transient peaks of 10 db over the average sound pressure level, an amplifier has to put out 10 times the number of watts of power compared to the average sound pressure level. If the system volume is turned up all the way, then there probably is no reserve amplifier power for the peaks without "clipping" of the amp output signal, which means it is driving the amp past its design limits and causing massive distortion (harmonic and intermodulation distortion, among others) to the speakers. This can cause the amplifier output transistors to fail, and can cause speakers (especially tweeters) to literally have the voice coils melt. Even woofers can be substantially damaged.

4. If a sound system is turned up to maximum volume so that the average sound pressure level was using all 900 watts (or whatever is available on the Genesis) of amplifier power, then 9000 watts would be needed to cleanly reproduce music with transients of 10 db over the average sound pressure level.

5. Fortunately, most car systems have limiters and/or compression in attempt to keep the peak power of music transients from causing damage to the system. The use of such limiters and compression will degrade the quality of the sound (compared to a live musical experience), but at least might prevent damage to the system. Some systems may completely shut themselves down when encountering dangerous power output conditions. These limiters were largely unavailable in audio systems of any kind before the inclusion of microprocessors in sound systems, and before that audio system protection consisted mainly of fast blow fuses in amps and speakers.

6. A sound system designed for buyers of certain kinds of cars "may" tune their sound systems (via compression, etc) to severely limit the transient peaks in order to allow the music to play at extremely high sound pressure levels without damage to their systems, while other cars may use little or no compression in order to more faithfully reproduce the music that is typically played at more moderate levels (but still loud). These are design decisions that have to be made, and compromises that have to be made. My "impression" (in reading comments on this forum from owners of both models) is that the G2 Genesis has more compression than the G1 due to the number of sound system failures that were encountered on the G1. But even with more compression, I don't really know if the G2 sound system can be safely played at maximum volume all the time.

Hopefully, the OP only caused the protection circuits to engage, and the system can be reset or restarted to work normally, and was not permanently damaged.

 

[Omars121]

Thanks for the super detailed response! Unfortunately it was a blown amp. The dealer said it was the first time they have seen it on the new Genesis. They ordered one, replaced it...total process took 5 days.