Florida Susie
New member
- Joined
- May 9, 2021
- Messages
- 3
- Reaction score
- 0
- Points
- 1
- Genesis Model Year
- 2019
- Genesis Model Type
- Genesis G70
I bought a CPO 2019 G70 with 8400 miles less than two months ago. I had had it exactly a week the first time it wouldn’t start. On the 10th time after much panic it started. It was ok for a week and then it happened again and continued every few days. The brake pedal would not depress. The only was to start it was by using the remote start on the app. Sometimes it is the first time it is started for the day and other times it is the second time after starting fine the first time. There was no record on the Carmax of service being done for this issue.
I have had it into the dealership twice. Of course they could not replicate the issue. The first time they reset both keyfob, one of which was brand new. I didn’t have any issues for about 2 weeks and then it started again. It would only start with the remote app start after trying with the on button numerous times. The second time, the dealership reset key fobs again and replaced the new batteries in both key fobs. They told me to video the dashboard the next time it happens.
I called Genesis customer care three times. The last time, they admitted they were not going to intercede for me. Someone from the corporate office called after that to say they were going to be in touch with the dealer after I took the car in. I never heard anything.
I told the service mgr and also Genesis customer care about comments on the forum and this is a fairly common issue. They both said they don’t pay attention to forum discussions.
I really like the G70 but don’t trust it. I did purchase the CPO wrap policy for 10 yrs/100K miles. I’m thinking this CSR is a lemon and I should cut my losses.
Did anyone ever get their failure to start issue on their G70 fixed?
I have had it into the dealership twice. Of course they could not replicate the issue. The first time they reset both keyfob, one of which was brand new. I didn’t have any issues for about 2 weeks and then it started again. It would only start with the remote app start after trying with the on button numerous times. The second time, the dealership reset key fobs again and replaced the new batteries in both key fobs. They told me to video the dashboard the next time it happens.
I called Genesis customer care three times. The last time, they admitted they were not going to intercede for me. Someone from the corporate office called after that to say they were going to be in touch with the dealer after I took the car in. I never heard anything.
I told the service mgr and also Genesis customer care about comments on the forum and this is a fairly common issue. They both said they don’t pay attention to forum discussions.
I really like the G70 but don’t trust it. I did purchase the CPO wrap policy for 10 yrs/100K miles. I’m thinking this CSR is a lemon and I should cut my losses.
Did anyone ever get their failure to start issue on their G70 fixed?
