3.8L 2010 Genesis Sedan Tech Pkg Head Unit Issues

[ryan604]

Hi,

I'm new to this forum so please bear with me.

I have a 2010 Genesis Sedan with Tech Pkg and recently, the power for the audio touchscreen turned off.

Every time I push the power to turn it back it on nothing happens.

The buttons surrounding the touchscreen to choose the AM/FM, CD, Aux, etc do not work either.

I am however able to push the "mode" button on the steering wheel and get all the radio/bluetooth/CD to work but I cannot physically see it on the screen.

I should note that I have tried to push the "reset" button using the pinhole and it just reset all my preset stations and now I have to use voice to change stations. LOL.

I don't think it's the fuse because then the whole unit wouldn't work even when I control it from the steering wheel (I think?).

It's frustrating because I can't even see the internal temperature the thermometer is set to nor the mode that the fans are set to, etc.

Is there a separate fuse just for the screen and the surrounding buttons?

I've called the dealer on multiple occasions regarding other very common Navi issues (freezing at the logo) and they don't seem to want to even touch it.

Feel like a recall or some kind of compensation is in order based on the number of issues I see online regarding this and other navigation issues but....

Thanks in advance!

Ryan

 

[EdP]

Feel like a recall or some kind of compensation is in order based on the number of issues I see online regarding this and other navigation issues but....
Ryan

You won't see a recall on an 8 model year old car unless it is a safety issue. Sounds like an expensive electronics problem and aside fro replacing the dealer is not equipped to repair it. Good luck but I'd not get my hopes up for a quick or cheap fix.

 

[dougmcp]

This is from a different thread but may work in your situation. The nav units on the tech package are the same from 2009-2014.

If you have the Tech Package, next time you run into this no-audio issue or the voice command is not working, please try this:

Go to ENG menu (by pressing these buttons simultaneously: Disc/AUX, Navi/Menu, Back and the Volume Knob on the DVD player).

Go to the "Software Update" submenu and selet "To full ENG full mode". When you select it, it prompts for a key code.

If you have the old head unit with old NAV maps (2009 and 2010), first try entering ##0324#0704## as key code.

If you have a newer head unit (2011 or later) or upgraded the NAV maps, enter 0324 as key code. Once you enter the code, on the left hand side there will be few more menu items that make up the full engineering mode.

Select "Diagnostics" submenu then select "Reset Component". Select UTA. This should reset the Amplifier. If audio doesn't come back, try resetting the other components.

 

[ryan604]

This is from a different thread but may work in your situation. The nav units on the tech package are the same from 2009-2014.

My situation doesn't sound promising...

I don't think this will work because none of the buttons are actually working.

The screen is completely black (no power -- not even the backlight).

:_(

 

[Mr-_-EzRyder]

My situation doesn't sound promising...

I don't think this will work because none of the buttons are actually working.

The screen is completely black (no power -- not even the backlight).

:_(

Did you ever get it working I’m having the same problem