A really honest service department?

[EdP]

A friend of mine bought a Ford Fusion new in 2010. Now has 30,000 miles. She took it for an oil change, normal service and they did the usual inspection. The rear brakes were marked in the Yellow range. Being a cautious person, she made an appointment to have the brakes replaced.

They took the car in, pulled the wheels and the service manager came over to her. He said the brakes were at 50% and will last a long time yet. He said he could not take her money and do something not needed. Not only that, he gave her a discount coupon the the next oil change to compensate for the time she spent there.
That is good customer service.

 

[Husky]

Yes, and unusual. Brake jobs are money makers for dealers, and they love to tell you that you need brakes when they're not even close to worn out, or if the rear rotors have a little rust on them. (I've found this to be a common problem on hybrids, whose rear brakes do very little most of the time).
Good to know there's still some honest service guys out there.