Activating Connected Services

[Dizydee]

I just purchased 21 g80 3.5 on 1/31. The dealer said give connected services a few days and it should be linked. (It’s been a week) Every time I try to activate the service it says not available in my area. Can someone tell me if the dealership needs to do something on their end or what exactly is the process to linking the service with my car for the first time. I have read horror stories within the forum about the head pin although that was on earlier models. if this is a subscription service I would have thought it would be similar to Onstar. Any advice is appreciated

 

[EdP]

I just purchased 21 g80 3.5 on 1/31. The dealer said give connected services a few days and it should be linked. (It’s been a week) Every time I try to activate the service it says not available in my area. Can someone tell me if the dealership needs to do something on their end or what exactly is the process to linking the service with my car for the first time. I have read horror stories within the forum about the head pin although that was on earlier models. if this is a subscription service I would have thought it would be similar to Onstar. Any advice is appreciated

Would help if you gave your area since Genesis cars are available world wide.

Every Hyundai/Genesis car I've bought was activated by the dealer and worked when I left. But that is eastern US, not Australia or Russia.

 

[Speeder]

I just purchased 21 g80 3.5 on 1/31. The dealer said give connected services a few days and it should be linked. (It’s been a week) Every time I try to activate the service it says not available in my area. Can someone tell me if the dealership needs to do something on their end or what exactly is the process to linking the service with my car for the first time. I have read horror stories within the forum about the head pin although that was on earlier models. if this is a subscription service I would have thought it would be similar to Onstar. Any advice is appreciated

The Dealer needs to do this for you. It should have been completed before you you left the dealership.

 

[Dizydee]

Would help if you gave your area since Genesis cars are available world wide.

Every Hyundai/Genesis car I've bought was activated by the dealer and worked when I left. But that is eastern US, not Australia or Russia.

Sorry about that. I am in Fort Worth, Texas