Another good dealership experience. Puente Hills Hyundai.

[Mr. Incredible]

I know a lot of people here seem to have “bad” dealership experiences or at the very least ones that don’t live up to expectations, but I have not experienced this.


called last Friday to make appointment and reserve a loaner.

dropped car off Tuesday morning for:

18k service
recall
new tires

picked up car at 2:30 today everything done, car washed and vacuumed, they even cleaned and dressed the engine bay.


no issues. Everything was great and to my expectations

i wasn’t due new tires, I had at least another 8-10k to go, however my wife curbed one rear tire and tore off the protective edge of the tire (about 17 inches worth), luckily the curb she hit wasn’t as high as the wheel lip so the wheel didn’t get damaged, she just shredded the tire sidewall.

personal preference not to have a mix of new and used tires on the car so I replaced them all.

 

[Mr. Incredible]

Oh yeah my loaner was a 2019 G80 base.

much prefer my sport.

 

[Andyj]

Good news. Thanks for the positive report.

 

[OMG70]

So are they a fully fledged Genesis dealer now? Last I heard they opted out

 

[Mr. Incredible]

So are they a fully fledged Genesis dealer now? Last I heard they opted out

no they opted out, but they can service up to 2018s.


They do follow the requirements set forth by Genesis for the 2017-2018 owners, they do offer Valet and each time I have called to make the appointment they have offered, I decline because it is on my way to work, I drive right past them so no point IMO to have to deal with valet.

They always have a loaner reserved if I request it when I make the appointment, they do have a nice lounge for people waiting with free coffee and pastries.

and they seem to want the customer to have a good overall experience even though it is a Hyundai dealership.


A lot of people here have complained about the service experience they have received at Hyundai dealerships which is why I posted.

Closest Genesis only dealer to me is in Torrance, complete opposite of where I live and work, not worth fighting traffic to see if the experience is any better knowing that PH will take care of me.