Any decent Genesis dealers in Atlanta?

[frunobulax]

I have bought many cars from dealers, know the game, but today during an attempt to buy a G70, I had a horrible experience at Genesis of Cumming.

I had a quote sheet from them for a G70 and a Genesis "vehicle service contract" to extend manufacturer's warranty to 100k/10y/0 deductible. The quote sheet did not specify warranty details, but they assured me that it was the Genesis warranty I repeatedly requested as I pointed to the Genesis warranty brochures in their showroom. I was clear that third-party warranty was not acceptable, no matter what.

It seemed simple, write a check and leave with car and Genesis service contract.

We get handed off to the finance guy, and entered hell. Literally, everything they said was a lie or extremely misleading.

I noticed that the warranty contract said "United States Warranty Corp". When I called them on it, they said that it was "backed by Genesis", this was the what that I requested. After about an hour, where they kept telling me this was a Genesis warranty. They even said something about the Genesis 401k having something to do with the warranty. Really. It made absolutely no sense. I called Genesis Financial, and while it was the claims number, they named the company that they were and said that they handled claims for the official Genesis plan. It was not the company on the contract.

They tried to convince me that I did not understand warranties and third parties. They were the expert.

After finally conceding that it was a third party warranty, and that an actual Genesis warranty existed, the closer claimed that it was so much better in all ways because it covered everything the Genesis warranty covered, plus wear items. They claimed even if the warranty company went belly up that Genesis still covered claims.

They kept digging...

Next they claimed that there was no such thing as extending the manufacturer's warranty, and that all repairs have deductibles, even the factory manufacturer's warranty. No deductible warranties do not exist, according to them.

At this point I stated that If I did not get the the warranty I requested, I was leaving. They left and came back claiming they would sell me the Genesis warranty (which they earlier claimed they did not sell, and did not exist), at the agreed price.

I am just about to get up and leave because there is no way I can trust them, when they drop the final doozie.

I needed to get the Tires warranty because you had to buy tires at the Genesis dealer because the TPMS could not be reset at independent tire dealers, and Genesis dealers were very expensive for tires and TPMS reset. It made no sense at all. I left the closing room, and asked the service department if independent tire stores can reset TPMS, and they said they could.

I left the building, never to return.

They call me, and have the audacity to brag that they had to lower car price to achieve the original out-the-door quote, and that I will never get a deal that good.

This is false, I have a slightly better(<$200) deal at a dealer further away. Unfortunately, this dealer is playing warranty games too , but they admit that the warranty is third party. They are updating the quote for the Genesis warranty.

 

[EdP]

I have bought many cars from dealers, know the game, but today during an attempt to buy a G70, I had a horrible experience.

I had a quote sheet from a dealer for a G70 and a Genesis "vehicle service contract" to extend manufacturer's warranty to 100k/10y/0 deductible.The quote sheet did not specify warranty details, but they assured me that it was the Genesis warranty I repeatedly requested as I pointed to the Genesis warranty brochures in their showroom. I was clear that third-party warranty was not acceptable, no matter matter what.

It seemed simple, write a check and leave with car and Genesis service contract.

We get handed off to the finance guy, and entered hell. Literally, everything they said was a lie or extremely misleading.

I noticed that the warranty contract said "United States Warranty Corp". When I called them on it, they said that it was "backed by Genesis", this was the what that I requested. After about an hour, where they kept telling me this was a Genesis warranty. They even said something about the Genesis 401k having something to do with the warranty. Really. It made absolutely no sense. I called Genesis Financial, and while it was the claims number, they named the company that they were and said that they handled claims for the official Genesis plan. It was not the company on the contract.

They tried to convince me that I did not understand warranties and third parties. They were the expert.

After finally conceding that it was a third party warranty, and that an actual Genesis warranty existed, the closer claimed that it was so much better in all ways because it covered everything the Genesis warranty covered, plus wear items. They claimed even if the warranty company went belly up that Genesis still covered claims.

They kept digging...

Next they claimed that there was no such thing as extending the manufacturer's warranty, and that all repairs have deductibles, even the factory manufacturer's warranty. No deductible warranties do not exist, according to them.

A this point I stated that If I did not get the the warranty I requested, I was leaving. They left and came back claiming they would sell me the Genesis warranty (which they earlier claimed they did not sell, and did not exist), at the agreed price.

I am just about to get up and leave because there is no way I can trust them, when they drop the final doozie.

I needed to get the Tires warranty because you had to buy tires at the Genesis dealer because the TPMS could not be reset at independent tire dealers, and Genesis dealers were very expensive for tires and TPMS reset. It made no sense at all. I left the closing room, and asked the service department if independent tire stores can reset TPMS, and they said they could.

I left the building, never to return.

They call me, and have the audacity to brag that they had to lower car price to achieve the original out-the-door quote, and that I will never get a deal that good.

Wow. Just WOW ! Why not name the dealer so those in that area can save time by avoiding them.

 

[frunobulax]

Updated

 

[Riouxgrande]

I made my first Atlanta dealership purchase at Thornton Road Hyundai. This was about 6 years ago but I dont recall a bad experience and the service was always fine for me. I traded that vehicle 9 months later for the higher trim level at Jim Ellis Hyundai and while we made a deal, I was not as pleased with the experience. It was evident that they were just trying to make a sale but I was also not as experienced or picky as I am now (especially when shopping for the G70 as I was here in Greenville). I would maybe try Thornton Road, and if you ever wanna make the trip up to my dealership in Greenville I am confident they will take care of you. They offered me extended warranties and I simply chose the GAP coverage and they did not try to pressure into covering the car further. I feel I got a good deal amd so far the service has been completely acceptable. While they dont have any genesis loaners in their fleet yet, the loaner program, or valet service is offered with no hesitation and I was in and out quickly the two times I had the car in for my door control replacement this week.