Auto start thru blue link

[denisemarie]

Is it just me ... or has anyone else had problem with Blue Link auto start via cell phone ?
I have an apple 6plus, and 20% of the time when I try to auto start Genesis from my Blue Link cell app- after log in and passcode... I get a pop up that reads " Server busy, please try again later or call blue link customer service."

Whats up with this ? how could a paid for server be busy, I have reported this to Blue link 3X, and either they do not respond to my ticket number; or blue link reps attempt to auto start my car, and it works.

The problem is only intermittent and I do not believe is related to my phone; anyone out there also getting these occasional problems when trying to use auto start from your cell (ie. annoying message from blue link saying "server is busy -please try again later, or call Blue Link customer Service??"")

I just wish I could auto start the Ultimate from a the key fob !!!

 

[ppern]

im also having intermittent problems the request is sent but car doesnt start, sometimes after two tries
i too would prefer an auto start key fob. sadly after my trial 3month period is up
i probably wont keep that feature on blue link

 

[FastDEW1]

I had the issue early on. But then what I did was started sending the lock door command and then the start command immediately after. That seemed to do it for me. I am now 10 for 10 No trouble. I use an iPhone 5

 

[StarPower]

I got the "Server is busy" message once. I resent the request a couple of seconds later and it worked fine. I'm using the 2015 Genesis app for Android.