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Blue Tooth Quirk, and the solution

sooththetruth

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So for some time now I have enjoyed Bluetooth function in my 3.8 premium , but I have been having troubles with my cell phone since I first made the pairing, often losing calls in mid conversation, though the call was not being dropped, the call would be ongoing. This was happening when I was NOT IN THE CAR, and with the car off.

Later I would speak again to the same person on the cellphone only to learn that they could hear me fine, though it was clear I could not hear them.

The answer: if I were calling in the vicinity of my Genny, EVEN IF THE ENGINE WAS OFF, the car would pair with phone, and if I were not in the car, I would not be able to hear.

Perhaps this is common with Blue Tooth connections, but being my first one, it took me a long time to learn that i have to manually turn off the Blue Tooth pairing on my phone if I am to maintain a conversation when near the Genny.

Why the phone pairs when the car is off is a mystery to me, and I would consider that a flaw in design, but someone may explain the reason. I could rationalize that carrying your phone into the car and pairing would leave your hands free to buckle up, and hit the starter.

But for the most part, I did NOT find this intuitive, and struggled for nearly the year I owned the car to figure out why I couldn't talk on the phone while waxing the car, checking the tires, adding gas.

And, no, the car never blew up while I used my cell phone at the pumps.

There was less of a learning curve learning how to NOT LOSE a call when the car was turned off. I learned to hit "private" on the screen before turning the car off, and then knowing that withing 10 seconds of turning off the car the phone would ask for confirmation to rotation to phone only service.

However that confirmation request is visual only, I have to be looking at the screen to see the prompt.
 
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Your phone SHOULD NOT connect with the car when the engine is off.

Something is wrong.
 
I will ask the dealership, but I wonder if there will be anything to do about it short of replacing the system.

Thank you for the feed back. I was presuming this was a common problem with all Genny's.
 
I have a Samsung Vibrant. My phone pairs with the car too when the engine is off.
 
I hear the phone chirp as the phone pairs about 10 seconds after starting the car and instantly after turning the car off. The phone does not interact at all when the car if off.
 
Same Problem with my 2010 3.8 Sedan with touch screen.

You actually see the phones link up, even if the engine is off. In the case of my two phones, the cell phone always shows that it is linking to (or disconnecting from) my Genesis.

Later, when you park the car, turn off the engine and walk away, at a distance of about 20' the phone again says it is disconnecting from the genesis (I think the exact words are: Genesis not found).

This happens both with my old Samsung phone (about 2 years old) and my new Blackberry (1 month old).

The dealer says it's normal, but I think he would say that if I told him the car sprouted wings and could fly. Anything they don't understand is "normal."

Dave
 
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I have noted that no one with the V8 is having the problem. Seems to be isolated to the V6 owners.

Anyone disagree? I doubt Hyundai will fix it, but they may design out the flaw on a later model.

I wonder if Hyundai monitors these boards?
 
2009 3.8 tech/premium and I do NOT have this problem.
 
2009, TECH. No problem. Car off...bluetooth OFF ! ( As it should be ! )
 
This is 100% a software bug that needs fixing....

2011 3.8 Premium Pkg/Premium Nav Pkg

We took delivery of our car on Satrurday. On Monday she drove it to Austin for a work related trip. After dark at her hotel she needed to retrieve something from the trunk of the car. To feel safer, she called me so I could be on the phone with her as she went out to the car. As she approached the car...we get cut off. We spent the next 5 minutes trying to re-establish contact with each other until she realized she needed to get away from the car....I found this site and this thread the next day...This is ridiculous. I am going to try to call Hyundai to report it and see what happens...

I noticed a separate forum here for items that should be brought to Hyundai's attention...perhaps there should be a thread started there (or move this one) for people to report this issue.
 
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V8, no problem here.
 
The problem seems to be related only to the Non-Tech package cars. In the V6 you have three choices:

1. Base model

2. Premium Package (upgraded leather, Memory Seats, etc...)

3. Premium Package with Premium Nav (Same as #2, but adds the touchscreen nav system, 18" wheels, and rearview cam)

The problem definitely exists with option 3, which is the car I have. I would be interested to know if it exists on the others as well.

All 2011 V8's have the Tech Pkg standard and do not appear to have the issue...not certain about the 2008 through 2010 packages, etc...
 
This does not sound like a software issue at all. The issue is that the non-tech bluetooth implementation is not powering off when the care is turned off. If was powered off, it could not reconnect.
 
I have a 2010 V6 Premium Plus Nav and have the same problem. I have to wait until I'm 30 ft away until my earpiece connects. I can manually go into the phone and disconnect the car, but it sometimes reconnects. This is even when I have not been talking on the phone in the car.
 
I've got a 2010 V6 premium without the nav and I don't have this problem. So maybe it's got something to do with the nav?
 
I exchanged a couple of messages with Hyundai Consumer Affairs and ultimately received the following:

---------------------------------------------------------------------
Thank you for contacting Hyundai Motor America. We appreciate the opportunity to clarify our previous response regarding the concern with the Bluetooth® system in your 2011 Hyundai Genesis Sedan.

We determined the pairing of a phone to the vehicle with the vehicle being turned off is not a normal function of the Bluetooth® system. As a result, an inspection and diagnosis of your vehicle is needed from your local Hyundai dealership is needed for any further assistance to be provided. We recommend you contact the service department of your local Hyundai dealership to schedule an appointment for this concern.
-----------------------------------------------------------------------

For the So the fun begins...I will print this and take it with me when we go in for our first service trip in the new car and see what happens.

Richard
 
I have not had this problem with 09 Genny or 11 Genny (both tech package) nor Equus-(same system as 11 Genesis).

Can you set the phone or the car to not automatically connect the bluetooth and set it so you must allow it to connect or manually do it?

I know it's not how it's supposed to be, and I would pursue a fix...but in the meantime...?

NOLa
 
Hey guys,

I recently posted in this thread that my Samsung Vibrant will automatically connect to my car even if the engine is off. Well the past couple days the bluetooth has been acting up, not even connecting at all.

So I tried something new. I renamed my phone a different one than the "stock" or system name that the system gives it. Since I've done that it takes longer to connect to the bluetooth ( about 20 seconds longer ) but I've noticed it doesn't connect when the car engine is off anymore.

Worth a try.
 
Here's an update on this one...

I e-mailed back and forth with Hyundai Consumer Affairs and got nowhere except a confirmation that this was not normal and that I needed to take my car to the dealer. They would not even confirm whether they had tried to replicate the issue on their end...

Fast forward....Took the car in today for it's first service at 5K+ miles. I demonstrated the bluetooth issue to the service advisor and she was surprised and said that she had never had a complaint about this issue. I explained to her that I had seen other complaints about it here. I told her that I'd bet money that any other Genesis with the Touchscreen Nav on their lot would do the same thing. So we picked out a car (2011 3.8 Premium + Premium Nav) and sure enough when we connected it with her phone, you shut the car down and it disconnects the bluetooth. If you get out of the car and get back in, it reconnects with the car OFF....Also if you wait a bit while outside the car it will also reconnect...

She was very surprised and could not believe that she had never had a complaint about this. I chalk that up to this package combo being a small portion of the total Genesis population, combined with a small portion of those owners using the bluetooth function.

In the end I took my car and left with the assurance from her that their techs would work with Hyundai to find a solution using their car and then apply whatever solution they find to mine...

If you are reading this and have a 3.8 with Premium+Premium Nav (touchscreen) in the 2010 or 2011, please try this out and post the result her please to help escalate this issue....

Richard
 
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