• Car enthusiast? Join us on Cars Connected! iOS | Android | Desktop
  • Hint: Use a descriptive title for your new message
    If you're looking for help and want to draw people in who can assist you, use a descriptive subject title when posting your message. In other words, "I need help with my car" could be about anything and can easily be overlooked by people who can help. However, "I need help with my transmission" will draw interest from people who can help with a transmission specific issue. Be as descriptive as you can. Please also post in the appropriate forum. The "Lounge" is for introducing yourself. If you need help with your G70, please post in the G70 section - and so on... This message can be closed by clicking the X in the top right corner.

Can I trust my dealer's service department?

lgbalch

Registered Member
Joined
Nov 11, 2009
Messages
43
Reaction score
0
Points
6
Location
Rockford, IL
After I got my 2010 3.8+Tech, I asked my dealer (who sells hardly any Genesises) to change the remote entry button to open all 4 doors with one push, the way the owner's manual says the dealer can do. He told me that he called the (regional?) tech rep, who said the manual is wrong and it can't be done.

After I gave him the phone numbers (found on this forum--thanks!) of the national tech rep and a dealer who made this change, my dealer finally did the job.

Last week I took may car in to have him fix the outside mirrors tilt-down. The manual says they tilt according to the position of the mirror adjustment switch (as my brother's 2009 3.8 does):

Switch at left: both mirrors tilt down
Center: neither
Right: only right mirror goes down (good when parallel parking)

But mine do:
Switch at left: both mirrors tilt down
Center: neither
Right: both mirrors tilt down (BAD when parallel parking)

Well, my dealer said he called the tech rep, who told him that this feature was removed part way through the production run of my car, and I'm stuck with what I have. ?????????

This sounds like BS to me, especially in view of my previous experience. First, they didn't remove the feature, it's still there, in changed form. Second, it makes no sense why Hyundai would want to change the feature this way midway through a production run.

Has anyone else heard of features being removed the way my dealer says?
 
No, you cannot trust your dealer. However, with regard to the last issue, I don't know if your dealer is correct. Why not open a case with HMA? The HMA regional office contact info is located in your owners manual.
 
Go to your next closest dealer.
 
Go to your next closest dealer.

That's what I would do. Each dealer is going to be different. Like anything, it can be hit or miss as to whether or not they're educated on such things.
 
Looking to update and upgrade your Genesis luxury sport automobile? Look no further than right here in our own forum store - where orders are shipped immediately!
Back
Top