Canadian dealers

[Waki]

Does anyone have any experience with Canadian dealers servicing their Genesis in Southern Ontario ?

 

[crepen]

regarding what? I am working with Pfaff Hyundai in Woodbridge. Other than Hyundai Canada not having a tem genesis to help dealers, I think the dealership experience is OK so far.

 

[acadiemig]

Well i purchased my genesis a few days ago, I'm now waiting for it to get here off the boat. My dealership experience was not amazing out of the whole thing i had to call them 3 time and go in three time as if i didn't have anything better to do and the salesman knew nothing about the car i was the one telling him the specs on th 2.0T so. I'm thinking of speaking with the sales manager even now after the sale is complete i don't know what he'll be able to do for me but hope that this problem will be rectified for other customers.

 

[Agent Michael Scarn]

I am going to be purchasing a 4.6 Tech within the next couple of months and I was looking for feedback as to what your dealership experience was like in the GTA. I have been to two (Dixie Hyundai and Hyundai of Mississauga) and both were ok...still trying to get a good idea of which dealerships are good in terms of price and customer service.

 

[vega]

Be advised, the best warranty in the business it is not, unless you fork over another $2700 for an extended warranty. On a vehicle less than 1 week old, I need repairs done that will take a whole day (the other 2 took 4 hours and 2 hours respectively), from 8am to 6pm minimum. Because I opted not to take the extended warranty on a new vehicle, I get to walk for the day. And to think I thought Nissan / Infiniti were too restrictive with their warranties.

Initial problems, worse than my last six vehicles, this from a vehicle that is touted as good as they get by JD Powers, and the rest of the automotive journalists.

I guess I should be thankful the vehicle didn't fail far from home, or I'd be left on the streets until Hyundai decides to fix it. I should have been wary when approached to purchase warranty coverage on a new vehicle.

I don't know if this applies in the US, I can only attest to my Canadian warranty experience.

I do know for sure, if the Genesis remains problematic, and warranties do not treat buyers fairly, this will be the last Hyundai I will purchase.

 

[Gurkha]

So I walk into a Hyundai dealership for the first time - Chomedey Hyundai in Laval. Visit the parts dept. for touch up paint (not in stock) and an oil filter.
Ask about a transfer of warranty as I bought used, parts guy points over to a guy sitting at a desk. Went over and stood in front of him for more than a minute without even an acknowledgement that I exist. He was typing away. I could not see what was on his screen, but I was with my daughter and she said after we left that he was on Facebook! I do not think I'll be returning.
They obviously have more business than they need and I really do not want to be a bother