OOF_138
New member
- Joined
- Aug 21, 2022
- Messages
- 17
- Reaction score
- 1
- Points
- 3
- Genesis Model Year
- 2019
- Genesis Model Type
- Genesis G70
Let me preface this thread with: I could have avoided this entire situation if I waited for my Dad to get better and bring him with me to the dealership. But some outside factors had me sort of rush the purchase and miss some obvious red flags. I was naive but legally the dealership shouldn't have sold me the car in the condition they did. This entire story just gets worse and worse, and my experience with every aspect of this brand has been beyond negative.
I bought my 2019 G70 back in August. I naively didn't know how bad the tires , brakes, and rotors were (to the point this shouldn't have passed inspection from the dealership.) I also had reason to believe the car was in an unreported accident. I reach out to the salesmen and he was going to address the rotors (but they only where they cut them, not replace and nothing else was offered) I brought up my concern regarding the front bumper and he said it was just cosmetic and I said it's not just cosmetic if there's a deeper issue behind it. After I said I was willing to bring it to a 3rd party shop to look further into it, he started talking over me. I told him I had to go and I was going to call him back. He keeps talking over me so I hung up. To which he got very upset and actually texts me and insults from his work phone
The next day or so I call to see if I can speak to a manager but they pulled the "he's not in but what's your name and number, he'll call you back" to which I never got a response or could get in touch with him. The dealership is an hour drive so I wasn't going to be driving that far just for the man to refuse to see me.
So a week later I take it to another Genesis to have the multipoint inspected before I contact anyone higher up. Which would turn into a nightmare on its own. The advisor told me the car would be looked at before the end of the day, which turned into 3 days. Just to be told "we can't complete the inspection because we found the transmission needs to be replaced. (It had the aggressive downshifts when coming to a stop Here is a thread of exactly what it was. I had brought up that thread to the advisor but he said no they can't clear any adaptive values and this was the only solution. So I said I would call back the next day, because I didn't want to green light a repair when my goal was to get the original dealership to take this nightmare back. (Again, they didn't inspect the car obviously) I tried calling back the next day but this advisor is a pain in the ass to get on the phone. So I called corporate for guidance and to open a claim against the original dealership. The mainline rep made it sound like it would constitute a buyback. They ask for a screenshot of the texts , and said they would be in touch soon. The next day I finally get the 2nd dealership on the phone and give him an update said I had to wait to see what corporate tells me to do. The advisor literally kicks my car out of the shop and says pick it up before the end of the day. I get a call from the Genesis Rep the following Tuesday but missed his call by a split moment. Got a email from him with his extension but after that he ghosted. Wouldn't respond to Calls, Voicemails, or emails. For 3 weeks it was radio silence with the mainline reps saying they can't help and I had to wait for him to respond.
So at the end of Sept, still with zero guidance I speak with a lemon lawyers rep and he advises I need to allow the repair to be done and then we can address the other issues. Now the beginning of Oct I call the 2nd dealership again and ask when the soonest I can schedule the repair and they tell me something like 2 weeks. I then call the mainline and say it's been 3 whole weeks with no contact, that I want a new case manager and I'm not hanging up until I speak with someone. Which I then tell the new rep of this run around business I've been dealing with, how it's ridiculous I've had zero progress with my situation because how bad they are with communication. They apologize and immediately tow my car to the 2nd dealership. I requested to be assigned a different advisor as the previous one seemed fickle but they gave him the job anyway.
The advisor emails me the next day (funnily enough those emails were directly responded through my previous emails that he flat out ignored from the week before) He was asking for details of the corporate case # and the rep, I provide answers and ask a few questions like lead time and about a loaner. And he again ignores like he did to my emails the week before. Days later I finally get in touch with him again say hey man, I need some answers. So a week after they received the car I get some bs answer like "we're finally looking at the car and I need to submit the request to corporate for the warranty repair" (seems very redundant since you already looked at the car and gave me paperwork for the repair) and then said the request takes 2-3 weeks and he can't give me a loaner until then. Again, because I lost 3 weeks with no response, I spoke with corporate to see if this could be sped up. His answers completely contradicted the advisors answers, saying it never takes that long. That it takes a few days tops, and they should have given me the loaner once they received the car. I was offered reimbursement for rentals but I had already read all the horror stories with Hyundai making you fight tooth and nail for reimbursement and that they end up giving like half of what they offer. So I asked the genesis rep if he can send me the reimbursement offer in writing to my email and he got weird for a second and said no I can't do that. Also said that they can't do a lemon buyback that I would have to chase the original dealership.
Coincidentally my Moms friends husband is a mechanic at this dealership (diff dept) and we asked him for some inside info and he said the repair was already approved (this was 3 or 4 days after the advisor said 2-3 weeks. Obviously I couldn't screw over the acquaintance's husband and tell the advisor how I knew so I called the Genesis case rep to see if he could tell me so I could then confront the dealership advisor about the loaner. The rep at first said I can't tell you that, but flip flopped and said literally 2 mins later it was approved. He then brought up he was filing the lemon claim (which I found weird because he told me in the previous call they can't buy it back.) And I was like "okay....how long does the verdict usually take?" and he said 1-2 weeks. I found it very frustrating and odd how the dealership advisor and the case rep not only contradicted each other, but themselves too.
The genesis rep would call me again 2 days later to say the lemon buyback was denied because the cars mileage. (only 33k) that they had took into account the state I am from NY and based their decision off our lemon law. I would then call him back a moment later to recite off the Ny Lemon laws website
What does my dealer have to cover in the lemon-law warranty?
Your New York state car dealer must give you a lemon-law warranty with the following terms:
He then quickly shifted his answer to the manufacturer would only buy back if the car was bought new and under 18k. I said you knew from the very start I bought the car used. What was the point of this whole dance then? He said I would have to get the original dealership to buy it back. I said thanks for the call anyways.
I reached out to the dealership advisor to say I was told the repair was approved and to be placed in a loaner. And I just couldn't get a hold of him, emails ignored and I would only get told by the secretary that he'd call me back. Finally the following Tuesday I think it was, I get him on the phone. I tell him I spoke with Genesis and I need that loaner asap, he said "oh uh we don't have any. (which I knew this a*****e was going to say) but the car will be ready by this Friday or Sat" so I'm like yeah whatever. Friday and Sat pass and of course this guy just gave me a bs estimate. At the very least I wanted an update so the following week I tried reaching out just to be ignored until Wednesday when he said "okay tomorrow"
So I finally pick up the car , was given the finally completed run down of the multipoint inspection. That the front bumper wasn't the original, the tires were in very poor condition, but the rotors were previously cut and the brake pads are new. I go to drive it home and while the downshift issue is completely gone and shifting beautifully, the steering felt tight on the right side. Felt as if it was in sport mode, but only on the right side. I had my dad take a look 2 days later which was last Sat. He didn't see anything obvious, but because there was a squeak in the rear wheels he took a look and saw the brake pads were down to nothing. So he called Monday to confront the advisor about lying about the brake pads and something regarding the rotors. The advisor gave him bullshit answers but said to bring the car back, to which I did.
I bring the car back last Wednesday, and they tell me the rack and pinion is f**ked. That I must have hit something, that the they didn't give me the car back like that. I said I know for a fact I didn't hit anything. I wasn't going to get him to budge so I said give me my paperwork and I left. Obviously I should have turned around immediately when I picked it up but I had naively assumed after have a major repair done it was just the car relearning or some shit.
My Dad reached out to the mole mechanic to see what his thoughts on the situation was. And he gave some insight that the rack and pinion is sort of a design flaw on this car. Without blaming me or the tech that test drove the car, he said it's very easy to break them. My Dad also said, could have been neither of us. I'm just the unlucky bastard it landed on.
I did some research to see how many other people had this issue and saw there is a recall for the 2020 though I have a 2019. I called corporate to see if there was a silent recall for 2019 but they weren't much help. I asked if it deemed defective if it would be covered, but again the rep stated the dealership would have to determine that. With how fickle this advisor was, and the amount I'd have to pay, I'm obviously bringing it to another dealership to have it looked at. Though all the Genesis dealers in my area have really bad Google Reviews, so I'm also looking at a dealership in the next state that has better reviews.
While this isn't G70 specific, I thought this thread was also worth reading
At this point I just want a car that isn't f**ked up. Again I could have, and should have, avoided this entire bs but sometimes we f$%k up. Just wondering if anyone here has some thoughts. I don't think I can enjoy this car even if all the issues are resolved. That this whole ordeal has soured the ownership of this car. Also through reading, it seems like a lot of people had to eat the repairs but others just had to get the right person to handle their situation.
I bought my 2019 G70 back in August. I naively didn't know how bad the tires , brakes, and rotors were (to the point this shouldn't have passed inspection from the dealership.) I also had reason to believe the car was in an unreported accident. I reach out to the salesmen and he was going to address the rotors (but they only where they cut them, not replace and nothing else was offered) I brought up my concern regarding the front bumper and he said it was just cosmetic and I said it's not just cosmetic if there's a deeper issue behind it. After I said I was willing to bring it to a 3rd party shop to look further into it, he started talking over me. I told him I had to go and I was going to call him back. He keeps talking over me so I hung up. To which he got very upset and actually texts me and insults from his work phone
The next day or so I call to see if I can speak to a manager but they pulled the "he's not in but what's your name and number, he'll call you back" to which I never got a response or could get in touch with him. The dealership is an hour drive so I wasn't going to be driving that far just for the man to refuse to see me.
So a week later I take it to another Genesis to have the multipoint inspected before I contact anyone higher up. Which would turn into a nightmare on its own. The advisor told me the car would be looked at before the end of the day, which turned into 3 days. Just to be told "we can't complete the inspection because we found the transmission needs to be replaced. (It had the aggressive downshifts when coming to a stop Here is a thread of exactly what it was. I had brought up that thread to the advisor but he said no they can't clear any adaptive values and this was the only solution. So I said I would call back the next day, because I didn't want to green light a repair when my goal was to get the original dealership to take this nightmare back. (Again, they didn't inspect the car obviously) I tried calling back the next day but this advisor is a pain in the ass to get on the phone. So I called corporate for guidance and to open a claim against the original dealership. The mainline rep made it sound like it would constitute a buyback. They ask for a screenshot of the texts , and said they would be in touch soon. The next day I finally get the 2nd dealership on the phone and give him an update said I had to wait to see what corporate tells me to do. The advisor literally kicks my car out of the shop and says pick it up before the end of the day. I get a call from the Genesis Rep the following Tuesday but missed his call by a split moment. Got a email from him with his extension but after that he ghosted. Wouldn't respond to Calls, Voicemails, or emails. For 3 weeks it was radio silence with the mainline reps saying they can't help and I had to wait for him to respond.
So at the end of Sept, still with zero guidance I speak with a lemon lawyers rep and he advises I need to allow the repair to be done and then we can address the other issues. Now the beginning of Oct I call the 2nd dealership again and ask when the soonest I can schedule the repair and they tell me something like 2 weeks. I then call the mainline and say it's been 3 whole weeks with no contact, that I want a new case manager and I'm not hanging up until I speak with someone. Which I then tell the new rep of this run around business I've been dealing with, how it's ridiculous I've had zero progress with my situation because how bad they are with communication. They apologize and immediately tow my car to the 2nd dealership. I requested to be assigned a different advisor as the previous one seemed fickle but they gave him the job anyway.
The advisor emails me the next day (funnily enough those emails were directly responded through my previous emails that he flat out ignored from the week before) He was asking for details of the corporate case # and the rep, I provide answers and ask a few questions like lead time and about a loaner. And he again ignores like he did to my emails the week before. Days later I finally get in touch with him again say hey man, I need some answers. So a week after they received the car I get some bs answer like "we're finally looking at the car and I need to submit the request to corporate for the warranty repair" (seems very redundant since you already looked at the car and gave me paperwork for the repair) and then said the request takes 2-3 weeks and he can't give me a loaner until then. Again, because I lost 3 weeks with no response, I spoke with corporate to see if this could be sped up. His answers completely contradicted the advisors answers, saying it never takes that long. That it takes a few days tops, and they should have given me the loaner once they received the car. I was offered reimbursement for rentals but I had already read all the horror stories with Hyundai making you fight tooth and nail for reimbursement and that they end up giving like half of what they offer. So I asked the genesis rep if he can send me the reimbursement offer in writing to my email and he got weird for a second and said no I can't do that. Also said that they can't do a lemon buyback that I would have to chase the original dealership.
Coincidentally my Moms friends husband is a mechanic at this dealership (diff dept) and we asked him for some inside info and he said the repair was already approved (this was 3 or 4 days after the advisor said 2-3 weeks. Obviously I couldn't screw over the acquaintance's husband and tell the advisor how I knew so I called the Genesis case rep to see if he could tell me so I could then confront the dealership advisor about the loaner. The rep at first said I can't tell you that, but flip flopped and said literally 2 mins later it was approved. He then brought up he was filing the lemon claim (which I found weird because he told me in the previous call they can't buy it back.) And I was like "okay....how long does the verdict usually take?" and he said 1-2 weeks. I found it very frustrating and odd how the dealership advisor and the case rep not only contradicted each other, but themselves too.
The genesis rep would call me again 2 days later to say the lemon buyback was denied because the cars mileage. (only 33k) that they had took into account the state I am from NY and based their decision off our lemon law. I would then call him back a moment later to recite off the Ny Lemon laws website
What does my dealer have to cover in the lemon-law warranty?
Your New York state car dealer must give you a lemon-law warranty with the following terms:
| Mileage Number of miles the car had been driven when you first received it | Warranty length You have owned the car the following number of days or driven it the following number of miles, whichever happens first |
|---|---|
| 18,001-36,000 miles | 60 days or 4,000 miles |
I reached out to the dealership advisor to say I was told the repair was approved and to be placed in a loaner. And I just couldn't get a hold of him, emails ignored and I would only get told by the secretary that he'd call me back. Finally the following Tuesday I think it was, I get him on the phone. I tell him I spoke with Genesis and I need that loaner asap, he said "oh uh we don't have any. (which I knew this a*****e was going to say) but the car will be ready by this Friday or Sat" so I'm like yeah whatever. Friday and Sat pass and of course this guy just gave me a bs estimate. At the very least I wanted an update so the following week I tried reaching out just to be ignored until Wednesday when he said "okay tomorrow"
So I finally pick up the car , was given the finally completed run down of the multipoint inspection. That the front bumper wasn't the original, the tires were in very poor condition, but the rotors were previously cut and the brake pads are new. I go to drive it home and while the downshift issue is completely gone and shifting beautifully, the steering felt tight on the right side. Felt as if it was in sport mode, but only on the right side. I had my dad take a look 2 days later which was last Sat. He didn't see anything obvious, but because there was a squeak in the rear wheels he took a look and saw the brake pads were down to nothing. So he called Monday to confront the advisor about lying about the brake pads and something regarding the rotors. The advisor gave him bullshit answers but said to bring the car back, to which I did.
I bring the car back last Wednesday, and they tell me the rack and pinion is f**ked. That I must have hit something, that the they didn't give me the car back like that. I said I know for a fact I didn't hit anything. I wasn't going to get him to budge so I said give me my paperwork and I left. Obviously I should have turned around immediately when I picked it up but I had naively assumed after have a major repair done it was just the car relearning or some shit.
My Dad reached out to the mole mechanic to see what his thoughts on the situation was. And he gave some insight that the rack and pinion is sort of a design flaw on this car. Without blaming me or the tech that test drove the car, he said it's very easy to break them. My Dad also said, could have been neither of us. I'm just the unlucky bastard it landed on.
I did some research to see how many other people had this issue and saw there is a recall for the 2020 though I have a 2019. I called corporate to see if there was a silent recall for 2019 but they weren't much help. I asked if it deemed defective if it would be covered, but again the rep stated the dealership would have to determine that. With how fickle this advisor was, and the amount I'd have to pay, I'm obviously bringing it to another dealership to have it looked at. Though all the Genesis dealers in my area have really bad Google Reviews, so I'm also looking at a dealership in the next state that has better reviews.
While this isn't G70 specific, I thought this thread was also worth reading
At this point I just want a car that isn't f**ked up. Again I could have, and should have, avoided this entire bs but sometimes we f$%k up. Just wondering if anyone here has some thoughts. I don't think I can enjoy this car even if all the issues are resolved. That this whole ordeal has soured the ownership of this car. Also through reading, it seems like a lot of people had to eat the repairs but others just had to get the right person to handle their situation.
