Common for the dealership techs to have to call the Hyundai Engineers?

[Markymark]

In 30 years of car ownership I have never had a service issue when the dealer gets stumped and needs help from the Manufacturer. Apparently this has happened with my car’s head unit and backup module.

 

[Suburbazine]

In 30 years of car ownership I have never had a service issue when the dealer gets stumped and needs help from the Manufacturer. Apparently this has happened with my car’s head unit and backup module.

Very common. Most dealer techs aren't master certified anymore and use a support crutch for diagnosis.

 

[Markymark]

Ok, thanks. The Genesis computer hardware appears to be as complex as a refinery DCS.

 

[EdP]

In 30 years of car ownership I have never had a service issue when the dealer gets stumped and needs help from the Manufacturer. Apparently this has happened with my car’s head unit and backup module.

I've been driving a couple of decades longer than that. I used to do most of my work myself. The ace mechanic of 30 years ago never dreamed of the technology in cars today and would ask you WTF is a backup module? I've changed transmissions, driveshafts and differential but never knew such a thing existed. Nice that they have tech support.

 

[Suburbazine]

Ok, thanks. The Genesis computer hardware appears to be as complex as a refinery DCS.

It's actually Very similar system and communication protocols. In some cases you could wire the two together and get action.

 

[pulsar]

I've been driving a couple of decades longer than that. I used to do most of my work myself. The ace mechanic of 30 years ago never dreamed of the technology in cars today and would ask you WTF is a backup module? I've changed transmissions, driveshafts and differential but never knew such a thing existed. Nice that they have tech support.

I here ya. The scary part with today’s cars is you almost need a millennial to handle the computer portion and then an old school mechanic to turn the wrenches. I have two millennials and they know zero about cars and neither wanted to learn. Put a damn iPhone or iPad in their hands and they run circles around me. Fortunately for my kids I still do my own work and have saved my kids money (me actually) on strut replacements, CV boots, rotors, water pumps and such. I miss the days of a distributor, coil and an actual carburetor.

 

[GarnetTy1473]

Yes, quite common. Hyundai has 2 or 3 field engineers per region. Sometimes, it's easier to have them there to look at it, rather than call "tech line" and have them tell you to try something, you try it, it doesn't fix it, so you call them back and sit on hold, have someone else pick up the line, and have to start over again.

 

[Bourbonncigars]

It's common. And not just in the automotive industry. Manufacturing equipment can be the same way. Local people can turn screws but anything involving programming requires help. Many cars these days are the same. That's why it's so common for dealerships to follow the "replace instead of repair" protocol. A lot of items they couldn't repair even if they wanted to.

 

[Markymark]

It's actually Very similar system and communication protocols. In some cases you could wire the two together and get action.

Yeah, I wasn't being entirely facetious. I did instrumentation & controls systems engineering at refineries for 7 years and there are a lot of similarities.

 

[skipgen]

Not surprising. Dealer "techs" actually repair very little - they just swap components.

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