Connected care auto renewal

[pulsar]

I have not had an active connected care account for several years for my G70. Got an email several days ago stating my account was ‘auto-renewing’ with the card on file. Logged into my account and could not find a card on file or anywhere about a ‘auto-renewal’. Just said no active services presently. Checked my CC and saw 3 pending charges total $297. I called connected care and ask WTF? Genesis did not have a good excuse how an inactive account suddenly attempted to renew itself, but she did say I had a CC on file and the system is set up to automatically ‘auto-renew’ from the last time I subscribed. I asked how an inactive account can suddenly start trying to auto-renew and Genesis could not answer. Genesis removed my CC from their system and said they saw no pending charges even though I saw them on my CC website so I’m still watching if the charges go active or not? This is just a buyer beware sort of posting so you don’t start seeing auto-renewals you did not know about.

 

[David-R]

Thanks for the heads up.

Because of things like this along with credit card fraud, I’ve made it a habit, whenever possible, to not store my cc info with a merchant.