Control Knob stopped working

cbdream99

Hasn't posted much yet...
17
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0
I have the V6 Tech pkg, yesterday I was trying to enter an entry in the phone book but somehow I can't complete it after I added the name. Then now I can only page up and page down with the control knob. If I turn the knob in either direction, it doesn't do anything, so I cannot access all the menu items. I took it to the dealer and they say it won't take the software update and have to replace the control knob unit. Worse, it takes 4 weeks for the part to arrive...

Anyone seen this before? I am afraid the whole unit has to be replaced..:(
 

bilmat

Getting familiar with the group...
71
1
0
Fremont, CA
Re: Control Knob stop working

I'd raise a stink about the four week waiting period. It shouldn't take a Hyundai dealer that long to get any part for their flagship model, even if the part had to come from South Korea. I suggest going over the head of the service manager and expressing your displeasure to the area rep, or whoever is next up the ladder. Couldn't hurt!
 

dataguy

Been here awhile...
Re: Control Knob stop working

I agree. That's like the parts have to be shipped the wrong way around on a slow boat from Ulsan.

I'm not sure why the control knob unit has anything to do with not taking a software update (unless maybe they can't go through the service menu with the controls inop), or why they think a software update will fix the problem. <puzzled>
 

Seattle Genesis

Registered Member
Re: Control Knob stop working

I have the V6 Tech pkg, yesterday I was trying to enter an entry in the phone book but somehow I can't complete it after I added the name. Then now I can only page up and page down with the control knob. If I turn the knob in either direction, it doesn't do anything, so I cannot access all the menu items. I took it to the dealer and they say it won't take the software update and have to replace the control knob unit. Worse, it takes 4 weeks for the part to arrive...

Anyone seen this before? I am afraid the whole unit has to be replaced..:(

Is the dealer aware of priority shipping, overnight delivery ? Thats not a good response from your dealer. Id find another one.
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cbdream99

Hasn't posted much yet...
17
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0
Re: Control Knob stop working

Yes, its ridiculous. I also talked to the Hyundai Customer Service. The part is on back order (apparently I am not the only one having problems). There are other people ahead of me, next shipment is going to be in September which is why 4 weeks away.. I am really concerned about this, the dealer seems to be clueless. First the service advisor tried to reset the memory fuse which doesn't help then a tech came out and asked me for the owner's manual, he tried to touch the screen , using the up/down volume buttons on the steeling wheel... then I asked him about the software updates and he said.. oh . yeah... hmm! Just hope the module can solve the problem.
 

ShoNuff

Registered Member
181
0
0
Atlanta
Re: Control Knob stop working

Yes, its ridiculous. I also talked to the Hyundai Customer Service. The part is on back order (apparently I am not the only one having problems). There are other people ahead of me, next shipment is going to be in September which is why 4 weeks away.. I am really concerned about this, the dealer seems to be clueless. First the service advisor tried to reset the memory fuse which doesn't help then a tech came out and asked me for the owner's manual, he tried to touch the screen , using the up/down volume buttons on the steeling wheel... then I asked him about the software updates and he said.. oh . yeah... hmm! Just hope the module can solve the problem.

Dude, that's just scary - you really do need to get your car serviced at another dealership from now on. I know service advisors shouldn't be expected to know as much as a Gennie tech, but that level of cluelessness is appalling. :eek:
 

mrgenesis2009

Getting familiar with the group...
98
2
8
Orlando, FL
The same thing happened to me tonight. I was scrolling through stations and it stopped working. I can't scroll on any menu now. I posted a question about this before I saw this. I tried to search but nothing came up so I posted. Anyway, even before I found this I was already thinking the usual crap about dealerships. They'll have me come down to tell me that they'll have to order something and it'll take some time. I suspect that is exactly what will happen tomorrow, but I will post my experience. I already had another service issue with a defective tire. The car only has 1200 miles on it. I'm a little disappointed. I also have a slight rattle somewhere in my dash. This car should not have any rattles for a long time.
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G-929499

My knob just stopped working tonight. Was spinning through some music and it just stopped responding. I guess we're goin to the dealer!
I just purchase a use Genesis and I have the same problem and was trying to get a used one
 
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