Damn careless dealers

[brihvac]

My bluetooth went in my car so I had it at the dealer to replace it. I went later to pick the car up and had to go to the sales floor to get my keys because the service department was closed. A lot guy pulled my car around and when I went to get in it I noticed all kinds of small tear marks on the seat. It was on the flat part, and on the back rest of the seat towards the bottom you can see where someone had a screwdriver or something in their rear pocket that tore up the seat when they where getting out the car. Needless to say I left the car there. My salesman was there and he said I better call in the morning. I better not hear a bunch of crap about it, and they better not say it was there when I brought it in. I was sick when I saw it. Their gonna have to replace the seat. I dont see any other way. This is great. I can see this is gonna turn into a fiasco and a blame game.

 

[HarvesterUT]

Wow, sorry to hear. Well, since you'll have to wait til morning, might as well not assume it will go a certain way. Just keep your cool, dont assign blame, just state the facts, you took your car in, and noticed some tears in the leather after the tech was crawling around in there.

hope it works out!

 

[MADDMOE]

Wow your bluetooth went on you also, did you ever get a chance to see my Thread about what i went thru when mine went out on me, this seems to be happening to quite a few people with these genesis's & good luck with your seat !!!

 

[brihvac]

Wow your bluetooth went on you also, did you ever get a chance to see my Thread about what i went thru when mine went out on me, this seems to be happening to quite a few people with these genesis's & good luck with your seat !!!

I never knew I had bluetooth. I saw it there but it never would do anything. I assumed since I didnt have the Tech package that I didnt have it. It never worked since I got the car new. I was having issues with the interior lights flickering and sometimes not working at all. Thats what it went in for. They told me the bluetooth unit was shorting out causing the flickering. I was like "I have bluetooth?"

Im literally sick about this seat. Its not even like its not noticable.

 

[MADDMOE]

dont stress out just yet wait to see what they say then either relax until they fix it or go the ^%(^(^( off

 

[MattG]

Sorry to hear about the seat. Hopefully the dealer will do right by you, but they are likely to hedge their bets a bit, and try to have the leather repaired instead of replacing the seat.

I'd examine the seat closely before accepting the car back, because on a new car, and especially one as nice as a Genesis, the dealer ought to replace the seat with no hassles, and with a sincere apology.

 

[wallymn]

Worth a quick dealer inspection at drop off.

I admit I forget to do this every time but you should ask the service rep to walk around the car and review the interior prior to handing over the keys so there is agreement on the condition of the car when it arrived.

 

[Mark_888]

To be honest, I am afraid of even taking my car into be serviced by a Hyundai dealer. I am doing my own oil changes (using Mobil 1) and so far no warranty repairs needed. I noticed a few weird things about the Hyundai service and parts departments I have visited at two different dealerships:

1. The first dealership I went to purchase oil filters (much closer than the dealer where I bought my car) tried to give me a traditional metal oil filter. I insisted that it was a cartridge and after about 10 minutes of searching he came up with a cartridge (which I found out later was the wrong one when trying to install it during an oil change).

2. I talked to the service adviser where I bought the car about a few questions I had, and was not impressed with the guy.

3. My dealer does not accept American Express Cards in their service/parts dept (I guess most Hyundai owners don't have one). Never saw a Toyota dealer service/parts dept that did not accept AMX.

4. If I did take my car in for service, I am afraid they would wash it for me, but would probably use an ammonia based window cleaner on my $350 tint job, which will damage the film.

I just get the impression of dealing with a different class of people at Hyundai dealerships than even I would find at a Toyota or Honda dealer.

 

[Sal Collaziano]

Okay. One more time.. I'm going to push THIS SITE to log your experiences on.. Give it a try... It could make for a much better customer service experience...

 

[ctrcbob]

I've taken my car only to my selling dealer (Orlando Hyundai) and once for a TSB at (Chapman Hyundai, Phoenix). I've had great service from both.

The Service Writer (Salim) (Allen also good) that I use at Orlando Hyundai knows what he is talking about. When I was there a couple days ago because I "thought" a rear seat belt latch was not working, he showed me that I was trying to connect the left belt to the center latch, and it won't work that way. Salim then saw that I had some dirt or scum on the door paint and he went to the trouble of going to the doll up area, got some cleaner and rags, and went to the trouble of cleaning the door. I've never had a Service Writer take time for me like that. (Most are just looking for a commission). Orlando's Genesis Technician, (Mark) does a great job with my oil changes, and answering any questions I have. He showed me how to check the Cabin Filter, as I could not access it, plus when he is finished, he takes car to their Nitrogen filling area, and check and fills tires with nitrogen. Nitrogen fills are free at Orlando Hyundai. Orlando's Parts Guy (Richard) is the best. I purchased an oil filter to carry with me, only for the day I get crazy and get the oil changed elsewhere. Not only did he give me the correct filter, he showed me the difference between this cartridge filter and the cartridge filter for other Hyundai's. Also takes the time to look up correct part numbers, and needless to say, I have purchased a few items from Richard.
I also use Mobil-1 and they have no problem using my Mobil-1 and charging me a little less. (I have no problem paying for their parts [filter] and labor and it is a "win, win" situation).

As for AMX, many places will not take AMX. I have friends with business that will not touch AMX because AMX charges the merchant twice as much as Visa or MC.

When I went to Chapman Hyundai in Phoenix, it took them all of 10 minutes for the TSB, then they asked if I wanted it washed. I said yes, and they did a great job washing it, at no charge to me. I was impressed. If anyone worries about a $350. tint job, then the tint job is not a good tint job. (You were also overcharged by at least $150-$200, as around here, most shops charged between $125 and 175.) I've never had a problem with scratches when having my car washed by either a dealer, or my local car wash.

As for a different class of people at Hyundai dealerships, vice Toyota or Honda Dealerships. Yes, its true. Customers at Hyundai Dealerships are smarter than those at Toyota or Honda (more value for the dollar). As for those that work at these dealerships. so far, I've not been lied to at the only two Hyundai Dealerships I've been to for service, however when I had my Honda Accord, which had a lot of problems, they always wanted to over charge me for accessories, and when I would bring it in for one of many problems, (Under warranty) they would always "Imply" that "This is a Honda, and Hondas don't have problems", or "I'm sorry but we can't duplicate the problem". As for the Toyota Camry I had, it was trouble free, however when I took it in to replace worn out items, (1) Service Department would insist that the Camry was a different model year than it really was, because they went by the build date on the door plaque. This Camry was a built in Japan, which was built earlier than those built in the USA. Then they want to sell me the wrong part, one for the earlier year. (2) Then they wanted to charge me "Beaucoup Bucks" for the part. (I told them "Thanks, but no thanks" and went elsewhere).

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To be honest, I am afraid of even taking my car into be serviced by a Hyundai dealer. I am doing my own oil changes (using Mobil 1) and so far no warranty repairs needed. I noticed a few weird things about the Hyundai service and parts departments I have visited at two different dealerships:

1. The first dealership I went to purchase oil filters (much closer than the dealer where I bought my car) tried to give me a traditional metal oil filter. I insisted that it was a cartridge and after about 10 minutes of searching he came up with a cartridge (which I found out later was the wrong one when trying to install it during an oil change).

2. I talked to the service adviser where I bought the car about a few questions I had, and was not impressed with the guy.

3. My dealer does not accept American Express Cards in their service/parts dept (I guess most Hyundai owners don't have one). Never saw a Toyota dealer service/parts dept that did not accept AMX.

4. If I did take my car in for service, I am afraid they would wash it for me, but would probably use an ammonia based window cleaner on my $350 tint job, which will damage the film.

I just get the impression of dealing with a different class of people at Hyundai dealerships than even I would find at a Toyota or Honda dealer.

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[Sal Collaziano]

its true. Customers at Hyundai Dealerships are smarter than those at Toyota or Honda (more value for the dollar).

Really...........?

 

[brihvac]

UPDATE

Well, they reconized they did it. They said they have a guy come in once a week that repairs the leather seats. They said they have another Genesis coming in and want mine to get done at the same time. I will inspect it after they finish to make sure its acceptable.

 

[OneShot]

I'd insist they replace at least the seat cover, if not the entire seat. Repaired leather will in no way be as good as before they damaged it, no matter what they tell you. If they offer resistance get a Hyundai regional representative involved.

 

[MattG]

Something to keep in mind: If the guy they have doing the work is good, it is very likely that it will be hard to tell the difference, at least at first.

FWIW, were it my car, and if I had been the one to mess the seat up, I would probably have a leather guy repair it instead of going with the more expensive options.

That being said (and since it was them, not you), I personally would ask the dealer to replace the seat, and if they were really reluctant to do that, I would ask for an additional warranty on the seat - because repaired leather is not likely to wear the same way as the original.

Nobody likes these situations, not customers, and not dealers. But the bottom line is that you should never be made to feel like you are being bad, or a problem customer, just because you want something to be made right.

Best of luck!

 

[ctrcbob]

I once watched a guy repair leather. I watched right from the start. He laid a very thin layer of goop over the tear, then put something that looks like a cloth with the same pattern of the leather, and put a warm iron on it to cure the goop. He then does this many times, until he gets a good layer over the tear. Once it was thick enough, he mixed some special paint, and airbrushed the area.

Even though I knew just where the tear was, I could not see it. The job was that good.
FWIW.

 

[ctrcbob]

Hey, once you get rid of that Lexus, and buy a Genesis, you may agree <grin>

Really...........?

 

[MADDMOE]

im going to be honest with you if my car was say close to ending on the warranty i would let them fix my seat but it being NEW (UNDER A YEAR) forget it , i would be calling HYUNDAI CONSUMER HOTLINE 1 800 633-5151 & making a big deal about it & let that dealer who messed up the seat eat the cost & put that messed up seat in a dealer/loaner genesis

 

[speakthetruth]

To be honest, I am afraid of even taking my car into be serviced by a Hyundai dealer. I am doing my own oil changes (using Mobil 1) and so far no warranty repairs needed. I noticed a few weird things about the Hyundai service and parts departments I have visited at two different dealerships:

1. The first dealership I went to purchase oil filters (much closer than the dealer where I bought my car) tried to give me a traditional metal oil filter. I insisted that it was a cartridge and after about 10 minutes of searching he came up with a cartridge (which I found out later was the wrong one when trying to install it during an oil change).

2. I talked to the service adviser where I bought the car about a few questions I had, and was not impressed with the guy.

3. My dealer does not accept American Express Cards in their service/parts dept (I guess most Hyundai owners don't have one). Never saw a Toyota dealer service/parts dept that did not accept AMX.

4. If I did take my car in for service, I am afraid they would wash it for me, but would probably use an ammonia based window cleaner on my $350 tint job, which will damage the film.

I just get the impression of dealing with a different class of people at Hyundai dealerships than even I would find at a Toyota or Honda dealer.[/ QUOTE]

lmao, what the hell is that suppose to mean. thousands of retailers dont take amx, cant believe you insenuated that.

 

[wallymn]

My dealer takes amex.

 

[Mark_888]

lmao, what the hell is that suppose to mean. thousands of retailers dont take amx, cant believe you insenuated that.

I don't know of many car dealer service and/or parts departments that don't take AMX (never saw one that didn't and I owned Toyota's for the last 17 years and Honda before that). I know at one time AMX was not accepted everywhere, but it is increasingly unusual to find a retailer that doesn't take it (unless they are very small).

I would bet a lot of money that percentage of Hyundai owners who have an AMX card is lower than Toyota or Honda owners on average. Obviously that would not be true of Genesis owners, but Hyundai still sells a lot more of the other cars.