Dai Uy Ted
Registered Member
- Joined
- Feb 24, 2015
- Messages
- 363
- Reaction score
- 201
- Points
- 43
- Location
- Titusville FL
- Genesis Model Type
- Genesis G80 Sport
...is not so hot.
My dealership (Genesis of Cocoa) called Thursday to schedule my 12-month service - they wanted to know when I'd like to bring it in. I requested the valet service, and was told they couldn't provide it currently due to COVID-19 problems.
I drove it in Friday, 20 minutes before the scheduled time. I was not offered a loaner. The car sat on the lot for an hour before going into the bay, and was done another two hours later (just oil change, tire rotation, and filters changed). Dedicated Genesis technician? They were unaware of staggered wheel sizes and tire pressure requirements.
Of course, it's also a Hyundai store, and there wasn't a single Genesis on the lot. A year ago they had more than 20. They do have hundreds of new Sonatas, Elantras, even Palisades and a variety of strange little things I'd never heard of.
My salesman told me they don't know when they'd see a new Genesis, due to production delays (what about all those new Hyundais?). And he said they couldn't provide valet service because their driver quit when relegated to janitorial duties. (Unemployment in this tourism-dependent area is far beyond record levels; I'll bet a thousand locals would love that job.)
This the third Genny and fifth Hyundai I've bought from them. I'm no faceless stranger to them, or am I?
A week earlier, my Jag dealer had no problem providing valet service for my routine maintenance appointment.
This pretty much solves my "new F Pace, or GV80/70" question. You can say all you want about great car outweighing lousy dealerships; I used to agree.
My dealership (Genesis of Cocoa) called Thursday to schedule my 12-month service - they wanted to know when I'd like to bring it in. I requested the valet service, and was told they couldn't provide it currently due to COVID-19 problems.
I drove it in Friday, 20 minutes before the scheduled time. I was not offered a loaner. The car sat on the lot for an hour before going into the bay, and was done another two hours later (just oil change, tire rotation, and filters changed). Dedicated Genesis technician? They were unaware of staggered wheel sizes and tire pressure requirements.
Of course, it's also a Hyundai store, and there wasn't a single Genesis on the lot. A year ago they had more than 20. They do have hundreds of new Sonatas, Elantras, even Palisades and a variety of strange little things I'd never heard of.
My salesman told me they don't know when they'd see a new Genesis, due to production delays (what about all those new Hyundais?). And he said they couldn't provide valet service because their driver quit when relegated to janitorial duties. (Unemployment in this tourism-dependent area is far beyond record levels; I'll bet a thousand locals would love that job.)
This the third Genny and fifth Hyundai I've bought from them. I'm no faceless stranger to them, or am I?
A week earlier, my Jag dealer had no problem providing valet service for my routine maintenance appointment.
This pretty much solves my "new F Pace, or GV80/70" question. You can say all you want about great car outweighing lousy dealerships; I used to agree.
