Dealerships pile on luxury to attract car buyers

[Glashub]

So its heating up in the auto world and the dealership experience seems to be a consideration as part of the over all ownership experience:

http://www.msnbc.msn.com/id/43597865/ns/business-autos/

 

[newman]

So its heating up in the auto world and the dealership experience seems to be a consideration as part of the over all ownership experience:

http://www.msnbc.msn.com/id/43597865/ns/business-autos/

For me, we are firmly in the era of Internet sales- whether just for research of all facets of car buying or for the purchase itself. I will not let my time be wasted by salesmen who know less and care nothing for the product.

These changes will appeal to some - but many prospective Genesis owners are attracted to value over the trappings of brand.

Cheers,
Newman

 

[stars9texashockey]

I couldn't care less if the dealership operates out of a trailer. HOWEVER, I have been spoiled to expect a loaner vehicle. As a former MB and BMW owner and current Infiniti and Genesis owner, that's what I miss the most about the "Genesis experience."

 

[Glashub]

I hear you. The only problem for me is that the nearest Hyundia dealership is a dreary little place where they are able to fit one Equus in the showroom. The service area holds 8 cars total and it too is a dreary place. I dreamt I had to take my yet to be bought Genesis there and woke up in a cold sweat.

Oh, and my wife took her Elantra to Keyes Hyndai, the biggest in the LA area, to have it serviced. They quoted her one price and 4 hours later presented her with a bill 4x the quote. She called me in tears. I went through the bill item by item and found they replaced parts that didn't need replacing for another 10,000-20,000 miles for the purpose of building out the bill. I disputed the charge and negotiated the bill down. But what an unethical way to do business and what a waste of my time.

So, my Genesis choice so far is an extremely small but friendly dealership or a large well stocked dealership that has proven itself to be unethical.