Hard to tell which end the problem is, maybe both. When Genesis tried to setup stand alone dealers, the existing Hyundai dealers sued them. That caused even more delays and too many dealers for the volume. Takes a lot of car sales to pay the mortgage.
I've been fortunate to have dealers with dedicated Genesis staff and good service but others, not so much. The sign outside means little if the staff is not properly trained. The pandemic really slowed things too. Better now but a few months of slow sales and people shortages did not help.
