Driver seat backing detached

loudmax20

New member
2
0
1
Genesis Model Type
2G Genesis Sedan (2015-2016)
I have a 2015 and mine has done the same thing. I can't seem to figure out a way to get it back on. Its headed to the dealer tomorrow for a service and I was going to ask them to look at it.
 

Spanky61

Been here awhile...
812
157
43
NM
Genesis Model Type
Genesis G80
Here is the schematic of the drivers back;



There are hook clips on the bottom and push in clip on the top. I would imagine the top push clips either not fully engaged or broken off. Please do take it to the dealer and let them replace it. They aren't inexpensive at $427.00 a piece.
 

Andyj

New member
12
2
3
Genesis Model Type
2G Genesis Sedan (2015-2016)
Let me guess. Part #7 in the diagram, and the clips themselves are not available separately?
 

loudmax20

New member
2
0
1
Genesis Model Type
2G Genesis Sedan (2015-2016)
My dealer said the top clips are broken and are going to order a new back and will replace it under warranty, they also said I wasn't the first one to come in with this issue.
 

the.tru.albertan

Getting familiar with the group...
88
13
8
Genesis Model Type
2G Genesis Sedan (2015-2016)
^^^ Ding ding ding!

I have had this happen to me. The plastic tabs on part #7 were broken right off. There are two metal pieces that slide under those plastic tabs and push into the frame of the seat. That is how the entire back piece is attached to the seat.

I went to the dealer and they asked for $850 for part #7. I said screw that. I fixed it myself by drilling two small holes on the broken tab housings. Put a zip-tie thru the hole and around the metal pieces and tightened. Lined up the metal pieces with the locations on the frame of the seat and pushed them in. It has been a SOLID fix for a while now.

If you need to access the internals of your seat, I don't see how you access them without breaking those plastic tabs. Seems like a design flaw.
______________________________
 

carguy75

Registered Member
340
102
43
Atlanta, Georgia
Genesis Model Type
2G Genesis Sedan (2015-2016)
It seems like Hyundai sells the Genesis as an discount luxury sedan, but charges full luxury prices like their competitors for replacement parts for this car. I looked at the seat back and other part costs; which are very expensive. $400 for a plastic seat back? Wow.
 

Spanky61

Been here awhile...
812
157
43
NM
Genesis Model Type
Genesis G80
^^^ Ding ding ding!

I have had this happen to me. The plastic tabs on part #7 were broken right off. There are two metal pieces that slide under those plastic tabs and push into the frame of the seat. That is how the entire back piece is attached to the seat.

I went to the dealer and they asked for $850 for part #7. I said screw that. I fixed it myself by drilling two small holes on the broken tab housings. Put a zip-tie thru the hole and around the metal pieces and tightened. Lined up the metal pieces with the locations on the frame of the seat and pushed them in. It has been a SOLID fix for a while now.

If you need to access the internals of your seat, I don't see how you access them without breaking those plastic tabs. Seems like a design flaw.
Not sure why you'd have done that. They are a warranty item and covered under the factory warranty. Unless of course you're out of the factory warranty already.
 

fonque

Hasn't posted much yet...
13
0
1
MD
Genesis Model Type
2G Genesis Sedan (2015-2016)
I have my car in the shop right now for this very same issue. The service dept told me that hyundai is denying the warranty claim because it appears that someone has applied an outside force and broke the seat. how can I get the warranty to cover this, I am still within my 60K.
______________________________
 

the.tru.albertan

Getting familiar with the group...
88
13
8
Genesis Model Type
2G Genesis Sedan (2015-2016)
^ The only reason it would break is from outside force. The plastic tabs are weak and they are attached to the metal frame of the seat. It would be very easy for them to deny warranty for this just because of the design of it. Certainly crappy but I have no idea how to convince them otherwise to get warranty applied.
 

Spanky61

Been here awhile...
812
157
43
NM
Genesis Model Type
Genesis G80
I have my car in the shop right now for this very same issue. The service dept told me that hyundai is denying the warranty claim because it appears that someone has applied an outside force and broke the seat. how can I get the warranty to cover this, I am still within my 60K.
Go to another dealer. Call Hyundai customer service and file a dealer complaint on the problem, not Genesis.
 

carguy75

Registered Member
340
102
43
Atlanta, Georgia
Genesis Model Type
2G Genesis Sedan (2015-2016)
Last edited:
Thread starter #16

Christina

Hasn't posted much yet...
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1
I took mine into today. 30,000 km. Denied warranty repair.

Literally no one has ever sat in the passenger seat behind driver seat. There was definitely no force.

I’m gong to see if there is any technical bulletin on this issue. If it breaks that easily, it’s a design flaw.

I left furious.
______________________________
 

the.tru.albertan

Getting familiar with the group...
88
13
8
Genesis Model Type
2G Genesis Sedan (2015-2016)
Even in the OP pic, I can see the metal pieces that slide under the plastic tabs are still pushed into the seat frame slot.

The tabs all break at the exact same spot. It's a straight up design flaw. Word of advice - don't use the seat back pocket. Opening it up and holding it causes stress on the plastic tabs against the metal mounted pieces. They WILL break. I can see in OP pic that they have stuff in the seat pocket so we know that they had to have that pocket held open to put the stuff in.

Mine broke because a passenger held the seat pocket open. While holding it open to put stuff into the pocket, the top tabs broke.
 
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