easy access - part of premium?

[veesix]

I thought that my 2010 Genesis (six cyl sedan) had the full "easy access" option. It has the premium package. As I recall, the driver's seat used to move back when I turned the engine off and forward when I started the car. Now, the steering wheel moves up (after repair), but the seat does not move on exit and entry. When I took it in for repair, the dealer told me my car didn't have that feature. Is he right (my memory may be incorrect)? If he is wrong, what option would I have to tell him otherwise?

 

[dg_moore]

I thought that my 2010 Genesis (six cyl sedan) had the full "easy access" option. It has the premium package. As I recall, the driver's seat used to move back when I turned the engine off and forward when I started the car. Now, the steering wheel moves up (after repair), but the seat does not move on exit and entry. When I took it in for repair, the dealer told me my car didn't have that feature. Is he right (my memory may be incorrect)? If he is wrong, what option would I have to tell him otherwise?

He's correct - easy access comes with Tech, not premium. I have premium - no automatic seat movement

 

[veesix]

He's correct - easy access comes with Tech, not premium. I have premium - no automatic seat movement

Thanks. I may be in for a red face. I called Hyundai Customer Service and spent a long time on the phone with them. They clearly didn't know the answer to my question. Then they said the seat movement feature was included on my car. I think they said it was part of the integrated seat memory feature. Their supervisor checked and agreed. So, I called the repair guys and gave them my case number and they are still working on it. If my car doesn't have the feature, I will be embarrassed.

 

[rwlewis]

I think that if you have the seat memory, then you have the easy access...enable/disable can only be done by dealer computer without the tech package....

FWIW - The 2011 Premium + Premium Nav includes the seat memory and the easy access feature.

 

[veesix]

After I gave the dealership my case number, they took it back into the shop and had a different guy work on it. He found that the seat memory module was defective. It has to work to make the seat move back for exit, etc. They are ordering a new module for me.

While I am on the subject, my opinion is that the weak link in the Genesis is the dealership/repair shop. The one I use is incompetent, treats customers poorly, and is dirty. Although I am fond of my Genesis, I may return to Acura or go to another high end car when I buy next time, simply because I don't like dealing with a non-luxury service department. Having taken my car in on three occasions, they have yet to even tell me correctly how to find my car. This time it was still in the shop and they sent me to the parking lot to find it myself. When I took my Acuraa in for service, they were brought to the front door, washed, and with the floor mats covered. None of this happens with my Genesis.

 

[scottdk]

After I gave the dealership my case number, they took it back into the shop and had a different guy work on it. He found that the seat memory module was defective. It has to work to make the seat move back for exit, etc. They are ordering a new module for me.

While I am on the subject, my opinion is that the weak link in the Genesis is the dealership/repair shop. The one I use is incompetent, treats customers poorly, and is dirty. Although I am fond of my Genesis, I may return to Acura or go to another high end car when I buy next time, simply because I don't like dealing with a non-luxury service department. Having taken my car in on three occasions, they have yet to even tell me correctly how to find my car. This time it was still in the shop and they sent me to the parking lot to find it myself. When I took my Acuraa in for service, they were brought to the front door, washed, and with the floor mats covered. None of this happens with my Genesis.

The simple solution would be to try a different dealership right? My car is clean when I take it to the dealer, and I get Genesis floor mat covers which I keep and have put on the wall of my garage.

If you have bad service at your local Target, are all Target stores subpar? Of course not, since there are different people at each store.

 

[dg_moore]

I think that if you have the seat memory, then you have the easy access...enable/disable can only be done by dealer computer without the tech package....

FWIW - The 2011 Premium + Premium Nav includes the seat memory and the easy access feature.

Mine (2010) does not, as far as I have been able to determine. I have asked my dealer to confirm.

 

[kev4]

If you have the two (2) switches on the upper portion of the drivers door which are for programming the easy access system then you have it. They are marked 1 and 2. If not, then you don't have easy access. Check the manual for activation and programming.

 

[dg_moore]

I checked with my dealer. He wasn't certain but checked with Hyundai and found they are "99% sure" it is possible to activate the feature, but he didn't have a 2010 to try it on and asked me to bring mine in. I'm going to do that - will let you know what happens.

 

[Car Fan]

After I gave the dealership my case number, they took it back into the shop and had a different guy work on it. He found that the seat memory module was defective. It has to work to make the seat move back for exit, etc. They are ordering a new module for me.

While I am on the subject, my opinion is that the weak link in the Genesis is the dealership/repair shop. The one I use is incompetent, treats customers poorly, and is dirty. Although I am fond of my Genesis, I may return to Acura or go to another high end car when I buy next time, simply because I don't like dealing with a non-luxury service department. Having taken my car in on three occasions, they have yet to even tell me correctly how to find my car. This time it was still in the shop and they sent me to the parking lot to find it myself. When I took my Acuraa in for service, they were brought to the front door, washed, and with the floor mats covered. None of this happens with my Genesis.

Well I won't say dirty. But I do feel its a weak link. I'm not really sure that I like being the most knowledgeable person about the Genesis in the service department. My local stealer is a Lincoln/Hyundai dealer and the waiting room is really nice. The facility is only 2 years old. But they can't rotate tires without failing to replace the center caps properly, couldn't replace a fog lamp bulb that went out -- they cracked the cover, and even have forgotten to put the oil cap on properly. I'm not sure this is endemic to Hyundai, but it is disheartening. And then the service team front line seems completely indifferent.

When you have to do a thorough check of the vehicle before taking delivery that's just pitiful. And now for the rant -- why must they change all the settings? They don't do a test drive. I watch -- are my seat adjustments, music tastes and mirror settings that far removed from normal that the 150 feet that they need to drive it into the bay (which I can see from the waiting area) necessitates adjustments? For the love of Pete! I'd consider paying a fee to get the car back just as I left it.

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[dg_moore]

I checked with my dealer. He wasn't certain but checked with Hyundai and found they are "99% sure" it is possible to activate the feature, but he didn't have a 2010 to try it on and asked me to bring mine in. I'm going to do that - will let you know what happens.

OK - I took the car in, and in less than 10 minutes they were able to activate "easy exit". No charge, and it works like it's supposed to.

 

[SteveMS2012]

I have a 2012 and I can turn it on / off in settings.

 

[dg_moore]

I have a 2012 and I can turn it on / off in settings.

I don't know if it's possible on the 2010 for the owner to do this. For mine, the dealer had to hook up a laptop and make settings that way.

 

[veesix]

The simple solution would be to try a different dealership right? My car is clean when I take it to the dealer, and I get Genesis floor mat covers which I keep and have put on the wall of my garage.

If you have bad service at your local Target, are all Target stores subpar? Of course not, since there are different people at each store.

Good point. I have already considered going to a dealership that is further away.

 

[veesix]

And now for the rant -- why must they change all the settings? They don't do a test drive. I watch -- are my seat adjustments, music tastes and mirror settings that far removed from normal that the 150 feet that they need to drive it into the bay (which I can see from the waiting area) necessitates adjustments? For the love of Pete! I'd consider paying a fee to get the car back just as I left it.

The same thing happened to my Genesis on the recent visit. Every setting seemed to have been changed. It is irritating. I need to try a different dealership.

 

[Mckenzie500]

Isn’t that Hyundai supposed to offer a superior alternative in the Genesis? I don’t now what’s wrong with it.

 

[dg_moore]

Isn’t that Hyundai supposed to offer a superior alternative in the Genesis? I don’t now what’s wrong with it.

Alternative to what? What's wrong with what?

 

[Car Fan]

The simple solution would be to try a different dealership right? My car is clean when I take it to the dealer, and I get Genesis floor mat covers which I keep and have put on the wall of my garage.

If you have bad service at your local Target, are all Target stores subpar? Of course not, since there are different people at each store.

Your statement is quite logical but for me the difference is going to a dealer 22 miles away or going to one over 70 miles away. And since neither dealer gives you a loaner while they have your car it I notice the inconvenience much more when I have to travel such a long distance just to sit in the waiting area. As I mentioned, the closest dealer has a 2 year old facility and a nice waiting room. From the exterior it looks like things are great. But I'm guessing the tech wasn't lying when he said to me this is the first time I've ever worked on a Genesis. (He didn't realize the key was still sitting in the engine bay and that's why the car wouldn't restart.) So that's why I say it really would be nice if the closest dealer would at least be competent.

I've gone to the further away dealer and I admit to be much more satisfied -- even impressed -- with the experience. But going there is a real commitment in time. The good news is that my Genny isn't a lemon, in fact far from it, so my visits to the dealer aren't frequent. Good manufacturing, not so good servicing.

 

[veesix]

Well, darn... I took the Genesis back for the seat memory module to be replaced. I suppose they replaced it, but the seat still doesn't move when I get in/out. It is such a hassle to take it in, I will probably just live with it. The down side of it is that the experience of dealing with the repair has soured my feeling about the brand.

 

[zaksdaddy]

Your statement is quite logical but for me the difference is going to a dealer 22 miles away or going to one over 70 miles away. And since neither dealer gives you a loaner while they have your car it I notice the inconvenience much more when I have to travel such a long distance just to sit in the waiting area. As I mentioned, the closest dealer has a 2 year old facility and a nice waiting room. From the exterior it looks like things are great. But I'm guessing the tech wasn't lying when he said to me this is the first time I've ever worked on a Genesis. (He didn't realize the key was still sitting in the engine bay and that's why the car wouldn't restart.) So that's why I say it really would be nice if the closest dealer would at least be competent.

I've gone to the further away dealer and I admit to be much more satisfied -- even impressed -- with the experience. But going there is a real commitment in time. The good news is that my Genny isn't a lemon, in fact far from it, so my visits to the dealer aren't frequent. Good manufacturing, not so good servicing.

My dealer will give me a loaner for any work, including scheduled manintenance, that is scheduled to take longer than one hour. So basically, I wait for my oil to be changed but other than that, I drop it off and drive away in another Hyundai (not always a Genesis).