miamibeach
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Hi all,
Here is my purchasing experience.
I just relocated to Miami Beach (SOBE) from France so I needed a car. My previous car was a Mercedes E Class. I had read many articles saying the Genesis was a great value comparable to an E Class for those that don't care about the prestige of the brand. I don't care that much about it. In fact there is nearly more originality in having a unique car when every other car around you is a Mercedes or BMW.
Soon after I arrived in SOBE, I headed to the Hyundai dealership to look at a Genesis. I sat in one and was not very impressed. Nice but not super exciting. Right next to it was an Equus Ultimate (Metallic Black with Ivory interior). That car was "calling my name". I sat in it and instantly felt some excitement. Now that car was nicer than an E Class for sure! We did a test drive and the driving was equally exciting for me. I purchased it.
I would rate the purchasing experience a D (nearly an F as I nearly walked out). You can tell these guys are used to selling $20k cars to a different type of customer. Some specific points:
- We stayed for nearly 5 hours in the dealership. He said he would provide food for me and the kids but never actually did it.
- He said he would take care of car insurance ("I do it all the time"). My wife had to spend a long time on the phone in the dealership for setting it up (while I suspect he went for lunch as he smelled like food when he returned). He was suppose to fax GEICO the bill of sale. He never did.
- This sales guy said the car had all maintenance complimentary. The financial guy said it did not and recommended we get the Term Protection Plus program (which we did). At this point I was questioning all the things the sales guy had told me and nearly walked out.
I am very happy with the car. But I think Hyundai would gain by training its sales people to deal with potential Equus buyers. My experience was a lot more pleasant in a Mercedes dealership. I can see most people that can afford a $70k car would not want to deal with this. For example I could recommend the car to a friend but would have to warn them about the experience. It is a shame because the Equus Ultimate rocks!
Here is my purchasing experience.
I just relocated to Miami Beach (SOBE) from France so I needed a car. My previous car was a Mercedes E Class. I had read many articles saying the Genesis was a great value comparable to an E Class for those that don't care about the prestige of the brand. I don't care that much about it. In fact there is nearly more originality in having a unique car when every other car around you is a Mercedes or BMW.
Soon after I arrived in SOBE, I headed to the Hyundai dealership to look at a Genesis. I sat in one and was not very impressed. Nice but not super exciting. Right next to it was an Equus Ultimate (Metallic Black with Ivory interior). That car was "calling my name". I sat in it and instantly felt some excitement. Now that car was nicer than an E Class for sure! We did a test drive and the driving was equally exciting for me. I purchased it.
I would rate the purchasing experience a D (nearly an F as I nearly walked out). You can tell these guys are used to selling $20k cars to a different type of customer. Some specific points:
- We stayed for nearly 5 hours in the dealership. He said he would provide food for me and the kids but never actually did it.
- He said he would take care of car insurance ("I do it all the time"). My wife had to spend a long time on the phone in the dealership for setting it up (while I suspect he went for lunch as he smelled like food when he returned). He was suppose to fax GEICO the bill of sale. He never did.
- This sales guy said the car had all maintenance complimentary. The financial guy said it did not and recommended we get the Term Protection Plus program (which we did). At this point I was questioning all the things the sales guy had told me and nearly walked out.
I am very happy with the car. But I think Hyundai would gain by training its sales people to deal with potential Equus buyers. My experience was a lot more pleasant in a Mercedes dealership. I can see most people that can afford a $70k car would not want to deal with this. For example I could recommend the car to a friend but would have to warn them about the experience. It is a shame because the Equus Ultimate rocks!