Excellent Service Dealer Dept - Genesis of Central Florida

[XamnosiddA]

First off, I called to make an appointment to get the two recall items fixed for my 2019 3.3T Prestige (26,000 miles) at the new Genesis of Central Florida location near Clermont, FL (I’ve gone to two other “Genesis dealerships” in Central FL and they were terrible). Their new, dedicated dealership opened about 3 months ago next to their existing Hyundai dealership.

Before I drove out there (about 40 minutes away) I wanted to make sure I was going to get a loaner while the car was being worked on. They confirmed I would so I headed to the dealership.

I arrived on time but did not know where to park for service. As soon as I pulled over to figure out where to park someone opened up the bay doors to the service department and waved me in. I pulled in and the service tech opened my door and said, “Mr. You, we were waiting for you. Jason over here will take care of you and get you your replacement vehicle.” I gave them my keys, signed one piece of paper and was asked to walk to a 2024 G70 that was waiting for me in the same bay door I pulled into. They said the car would take about 4 days to fix. The G70 loaner also had a prepaid toll device in it too.

I received a call 4 days later saying my car was ready to pick up. I texted my Service Manager saying that I would not be able to pick up my car for two more days because of work and was told that would not be a problem. I drove to the dealership on my next day off.

I dropped off the loaner, handed in the keys and was led to Jason again who had my keys. Carlos, the Service Manager, said “We fixed the issues, but did you notice that the front sensor error light came on when you drove it here?’ I told him that I did see the error once but turned the car off and on again and it went away. He said, “We had an extra sensor lying around so I replaced it for you (no charge).” I thanked him and drove my fixed car home.

On a 1-10 scale this was an 11 experience for me. If Genesis can replicate this nationwide they could really spank the luxury competition. I know I’ll be buying my next car from this location. I promise you, this was all true.

 

[steveinarizona]

On a 1-10 scale this was an 11 experience for me. If Genesis can replicate this nationwide they could really spank the luxury competition. I know I’ll be buying my next car from this location. I promise you, this was all true.

I believe you. My only caveat is that the dealership is brand new so will this "white glove" type treatment continue when the service order book is filled? The good news here is that the size of the service facility suggests that the company is well aware of that risk and is planning to have the capacity to handle it.

I was a BMW owner prior to this and have always compared my Genesis service to that of my BMWs (Genesis of Scottsdale has been excellent so far but not quite up to the BMW standard I had experienced). But I would put your experience above that of my BMW experience.

Bravo!

 

[blnewto]

First off, I called to make an appointment to get the two recall items fixed for my 2019 3.3T Prestige (26,000 miles) at the new Genesis of Central Florida location near Clermont, FL (I’ve gone to two other “Genesis dealerships” in Central FL and they were terrible). Their new, dedicated dealership opened about 3 months ago next to their existing Hyundai dealership.

Before I drove out there (about 40 minutes away) I wanted to make sure I was going to get a loaner while the car was being worked on. They confirmed I would so I headed to the dealership.

I arrived on time but did not know where to park for service. As soon as I pulled over to figure out where to park someone opened up the bay doors to the service department and waved me in. I pulled in and the service tech opened my door and said, “Mr. You, we were waiting for you. Jason over here will take care of you and get you your replacement vehicle.” I gave them my keys, signed one piece of paper and was asked to walk to a 2024 G70 that was waiting for me in the same bay door I pulled into. They said the car would take about 4 days to fix. The G70 loaner also had a prepaid toll device in it too.

I received a call 4 days later saying my car was ready to pick up. I texted my Service Manager saying that I would not be able to pick up my car for two more days because of work and was told that would not be a problem. I drove to the dealership on my next day off.

I dropped off the loaner, handed in the keys and was led to Jason again who had my keys. Carlos, the Service Manager, said “We fixed the issues, but did you notice that the front sensor error light came on when you drove it here?’ I told him that I did see the error once but turned the car off and on again and it went away. He said, “We had an extra sensor lying around so I replaced it for you (no charge).” I thanked him and drove my fixed car home.

On a 1-10 scale this was an 11 experience for me. If Genesis can replicate this nationwide they could really spank the luxury competition. I know I’ll be buying my next car from this location. I promise you, this was all true.

Nice to hear! I had a similar experience handling my recent oil line recall at Genesis Las Vegas, also a brand new stand-alone facility. Have no problem recommending them to anyone in the area. We drove 800 miles away to have this done, but we were going to Las Vegas anyway