G90 Ultimate USB videos not working

[GregG90]

Hello all,

I purchased a 2018 G90 Ultimate last weekend and I have spent the better part of the past few days trying to get the entertainment system to play movies/videos off of a USB stick. I have used Handbrake etc. to convert videos to various different file types.
I have tried converting the videos to MP4, AVI and MKV and it always comes up with "the file is damaged or unsupported."

I have also tried using 3 different types of USB sticks with no luck.

Anyone else having this issue or know of a fix? Do I need to convert videos to a certain format or use a specific USB stick?

Please let me know what has worked for you, I have run out of ideas entirely.

 

[Resonant Programmer]

On my '21 G90, I've had success with H.264 Baseline Profile 3.1.

 

[GregG90]

On my '21 G90, I've had success with H.264 Baseline Profile 3.1.

Thank you for the quick response!

I tried the H.264 Baseline 3.1 settings for a few different videos and unfortunately it is still telling me the files are damaged or unsupported.

I have even tried formatting the USB sticks in both FAT32 and exFAT.

It's driving me crazy at this point, are there other handbrake presets/settings I should be taking into account?

 

[XXX]

I took a usb drive, dragged an mp4 video from my computer on to the stick, shoved it in my usb in the car, pressed the USB video button on the screen and it worked fine. So, not sure what's up with yours. I'm pretty sure mine is a 32gb sandisk.