Argelius
New member
- Joined
- Jan 7, 2024
- Messages
- 14
- Reaction score
- 0
- Points
- 1
- Genesis Model Year
- 2024
- Genesis Model Type
- Genesis GV60
Has anyone here gone through the process of a buy-back from Genesis/Hyundai?
My GV60 died after 6 months. Long story short, after I went through the process, they agreed to buy out my lease and reimburse me for previous payments. (I can certainly detail that process if anyone is interested).
The first part of the process was a bit slow, but ultimately it was pretty friction-free. I'm now at the final stage waiting for the "transfer agent" to contact me and schedule the drop-off at my local Genesis dealer.
This is the frustrating part. It's been almost two weeks since I signed the settlement agreement and still no call. I've asked my contact at the "Automotive Solutions Team" but she says it's an entirely separate service that she knows nothing about and all I can do is wait for a call, since no one can give me contact information.
Anyone here have experience with this?
My GV60 died after 6 months. Long story short, after I went through the process, they agreed to buy out my lease and reimburse me for previous payments. (I can certainly detail that process if anyone is interested).
The first part of the process was a bit slow, but ultimately it was pretty friction-free. I'm now at the final stage waiting for the "transfer agent" to contact me and schedule the drop-off at my local Genesis dealer.
This is the frustrating part. It's been almost two weeks since I signed the settlement agreement and still no call. I've asked my contact at the "Automotive Solutions Team" but she says it's an entirely separate service that she knows nothing about and all I can do is wait for a call, since no one can give me contact information.
Anyone here have experience with this?
