Genesis Connected Services App in Canada - Reset

[Emdisi]

I'm using the app in Canada, and after seeing an error message for the last few days saying some services were not working correctly and they were working diligently to fix them, , it appears they have fixed the problem and had to reset the app, where we need to log in again.

Additionally, it's forcing a password reset but not allowing any of the many passwords (following all of the password composition rules they list) I have tried to work. Is anyone else having this issue?

 

[plusg]

I can't log into the app it's telling me "We have updated our password policy. Please update your password. Click forgot password to reset". When I do attempt to reset my password using the forgot password it is states "entered email is not valid. Please enter a valid email address."

 

[aboveallhl121]

ok cool to know.