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"Genesis Experience" - new cars only ?

ejkh23

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Genesis Model Type
No Genesis Yet!
This is an obvious question but I have not been able to find the answer: can I get "genesis experience" (free maintenance, valet service etc for 3 years) only if I buy a brand new car or does it "carry-over" like warranty to the next owner ?
Related : are new tires included in the "free maintenance" for the first 3 years ?
TIA
 
it is my understanding that the free 3 year maintenance is only for the original buyer. does not carry forward. dunno about cpo cars as i could not find any.

i do not think new tires are considered maintenance by any definition. unless they are flawed.

tom
 
Here is info from the 2017 G90 Quick Start Guide. However they have changed the length and mileage to 3 years or 36K miles according to the current website info.

At Your Service Program is included for the first 5 years or 60,000 miles, whichever comes first.

Ownership--------------Free Valet--------Free Rental (loaner)--------Free Maintenance---------Wear items

Original Owner---------Yes--------------------Yes----------------------------------Yes-------------------------------Yes
Subsequent Owner---Warranty Only----Warranty Only------------------No--------------------------------No

Genesis reserves the right to change these terms at any time without notice (which they have already done once when they reduced the time and mileage to 36 months/36K miles).

Info provided above cannot be considered definitive, since it is based on the 2017 G90 Quick Start Guide. If someone has a 2018 G90 or G80 Quick Start Guide, maybe they can look up the info and make any corrections.

Additional Info from the 2017 G90 Quick Start Guide:

VALET SERVICE

Valet service is available while your vehicle is receiving At Your Service free maintenance, wear items, or warranty repairs by an Authorized G90 Dealer. Simply contact your Authorized G90 Dealership's Service Advocate or contact the G90 Customer Connect Center at (877) 378-8727 to make your appointment. The dealership will work with you to arrange your pickup and delivery time and location.
• Valet appointments must be made at least 2 business days in advance.
• Valet area of coverage is valid only within an estimated 1 hour drive time distance (based on traffic, weather, and road conditions) from the participating dealership location to the pickup/delivery location.
• Valet pickup and delivery must occur during normal business hours. After-hours pickup and delivery are at the discretion of your participating dealership.
• You must notify your G90 Service Advocate 1 business day in advance if location or time of valet services changes. If a change or cancellation is not made at least 1 business day in advance, you may be charged a fee, or valet service may be cancelled.
• You will be charged a fee if you elect to extend the use of the courtesy replacement vehicle or delay the delivery of your vehicle.

Free Maintenance and Wear Coverage

Tires are excluded from this program.

Items covered under normal wear include:
• Front and rear brake pads
• Front and rear brake discs
• Windshield wiper blade inserts
• Battery

Exclusions from Coverage. The following items, without limitation, are not covered by the At Your Service Program:
• Gasoline and gasoline additives
• State inspections
• Wear and tear of soft trim, including seats, carpets, door casings, wood veneer, headliner, and all chrome trim
• Wear and tear or damage to exterior body panels, trim, and glass
• Damage due to poor fuel quality, misuse, abuse, neglect, fire, accident, flood, or installation of unapproved parts and accessories
• Vehicles used in competitive events
• Vehicles with an unreadable/tampered VIN, or where true mileage cannot be determined
• Repairs and maintenance not performed at an Authorized G90 Dealership
• Repairs covered under the Hyundai New Vehicle Limited Warranty
• Required maintenance and covered wear parts replacement on United States specification vehicles operating outside the United States

Transfer of Coverage

The described coverage only applies to the original retail purchaser or original lessee of a Hyundai G90. The coverage is not transferable to subsequent owners, with the exception of immediate family members. Immediate family members include the following:
• Spouses or registered domestic partners
• Parents
• Children or stepchildren
 
Looking to update and upgrade your Genesis luxury sport automobile? Look no further than right here in our own forum store - where orders are shipped immediately!
Thank you Mark_888 and encantotom for your answers !
 
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