Genesis Free NACS Adapter Thread: Post Your Updates

[EVsquatch]

that certainly wasn't true in my case...they've now told me to pound sand, despite having an open case. i bought new in 2023.

That is unacceptable and I'm very sorry to hear about the way you were treated. Genesis customer care broke repeated promises in terms of the NACS rollout campaign and apparently this was also one of them. I was told repeatedly as long as you had an open ticket you would eventually get an adapter.

Have you tried requesting one through the dealer since you didn't get it from Genesis?

 

[pippa]

That is unacceptable and I'm very sorry to hear about the way you were treated. Genesis customer care broke repeated promises in terms of the NACS rollout campaign and apparently this was also one of them. I was told repeatedly as long as you had an open ticket you would eventually get an adapter.

Have you tried requesting one through the dealer since you didn't get it from Genesis?

i could try, but the dealer doesn't seem super service-focused either, and i'm disappointed enough. i'd rather give them a chance to do something right.