Genesis free NACS adapter

[Lalin]

After waiting for it for over 8 months, countless calls to their cust svce dept and two cases opened, I decided to file a complaint with the BBB.
Within a couple of days Genesis responded through the BBB that I would eventually get it but with no time frame established. I replied that it was not acceptable and asked for $300 so I could buy it myself.
A couple of days later Genesis called me to tell me that they will be sending me a $300 gift card. Lets hope this time they deliver on their promises…
For you folks that still did not receive the adapter, I recommend that you file a complaint. Hopefully Genesis one day will understand that the ownership experience is not only just about having a good car.

 

[scottg]

So I agree that their handling of this was pretty poor and I'm glad you're getting an adapter.

While it does improve your charging options while on the road, I have found a few caveats that limit its usefulness (not sure if you're keeping up on this aspect. I was disappointed when I learned these bits):

- Not all Tesla chargers are open to non-Tesla vehicles. I'll be road tripping next week with a required stop in Laramie. Aside from a Tesla station that is not open to non-Teslas anymore, there are only one or two 50KW charger stalls there. This really sucks - they could charge me through the nose to use that station and I'd be happy. Instead, I have very limited options and the adapter does not help me.

- The Tesla chargers that ARE open to non-Teslas in my area (and all the ones on the roadtrip route I took through the PNW/Western US) are the older models (V3, I think?) which will only charge our vehicles at ~115KW, so while they're better than nothing (ehem, Laramie!), you're usually better served to hit a Electrify America or another CCS-based network. I've actually found the Flying J truck stops usually have very well-maintained 350KW-rated chargers.

 

[skiingj]

For a previous dealership service issue, I filed a BBB complaint and it was promptly addressed. I have since recommended other forum members do the same, and they’ve also received quick resolutions.

The process is simple and routes the issue to a different Genesis team. In my experience, you typically receive an initial response from Genesis within hours. Genesis, along with other brands, collaborates with the BBB, and when dealing with a frustrating Genesis situation, this has proven to be the most effective approach.

 

[gvjim]

Not all Tesla chargers are open to non-Tesla vehicles

This is mostly due to technical limitations. Tesla has their own proprietary charging protocol, and used that protocol exclusively until 2020. That protocol is completely incompatible with vehicles that use the CCS protocol (which is basically all other cars except a few ChaDEMO cars like the Leaf). Then the EU required that ALL public chargers had to support CCS protocol, so Tesla was forced to add CCS compatibility in the EU - this was around 2020. Rather than make EU specific cars and chargers, they now support CCS and their proprietary protocol on all cars and chargers made after that. But there are still a lot of older chargers in the ground that don't support CCS, especially in the empty mountain west area, including Laramie. Any charger that is less than 250kw is automatically an older charger that doesn't support CCS - including the 8 150kw V2 stalls at Laramie, which were installed in 2017.

> Aside from a Tesla station that is not open to non-Teslas anymore

This station has never been open to non-Teslas, as I explained above, it is not compatible. Tesla would have to completely rip out and replace all of the hardware at this station to make it compatible, they have almost never done that. They almost always keep the old stations but sometimes eventually add newer stations nearby.

According to supercharger.info, Tesla in 2024 announced a plan to add a second station in Laramie that would have been available for non-Teslas, but they later retracted that plan.

The Tesla chargers that ARE open to non-Teslas in my area (and all the ones on the roadtrip route I took through the PNW/Western US) are the older models (V3, I think?) which will only charge our vehicles at ~115KW,

That is actually true for EVERY Tesla station in the entire world right now except for one in Redwood City, CA. Also, for your 2022 vehicle the speed is limited to 97kw. This is simply the max speed that our 800v cars can charge when connected to a 400v charger, there's nothing Tesla can do about it other than installing 800v chargers, which so far there is only one of.

Your basic point is spot on - Tesla superchargers are not ideal for GV60 road trips. And you haven't even mentioned the problem of short charging cables. On the other hand, having an adapter can give you one more option in many situations, and options are good if you ask me. According to PlugShare, there is only 1 CCS charger port in the entire city of Laramie, the 50kw station you mentioned in in the back of a GM dealership, and in this case, having the NACS adapter is not giving you any additional option. I'm glad I'm not planning on driving thru Laramie any time soon (or probably ever).

 

[Lalin]

So I agree that their handling of this was pretty poor and I'm glad you're getting an adapter.

While it does improve your charging options while on the road, I have found a few caveats that limit its usefulness (not sure if you're keeping up on this aspect. I was disappointed when I learned these bits):

- Not all Tesla chargers are open to non-Tesla vehicles. I'll be road tripping next week with a required stop in Laramie. Aside from a Tesla station that is not open to non-Teslas anymore, there are only one or two 50KW charger stalls there. This really sucks - they could charge me through the nose to use that station and I'd be happy. Instead, I have very limited options and the adapter does not help me.

- The Tesla chargers that ARE open to non-Teslas in my area (and all the ones on the roadtrip route I took through the PNW/Western US) are the older models (V3, I think?) which will only charge our vehicles at ~115KW, so while they're better than nothing (ehem, Laramie!), you're usually better served to hit a Electrify America or another CCS-based network. I've actually found the Flying J truck stops usually have very well-maintained 350KW-rated chargers.

I almost exclusively charge at EA. I wanted the NACS adapter for the just in case situations.
However the piss poor response from Genesis was a key driving factor for my complaint.

 

[scottg]

This is mostly due to technical limitations. Tesla has their own proprietary charging protocol, and used that protocol exclusively until 2020. That protocol is completely incompatible with vehicles that use the CCS protocol (which is basically all other cars except a few ChaDEMO cars like the Leaf). Then the EU required that ALL public chargers had to support CCS protocol, so Tesla was forced to add CCS compatibility in the EU - this was around 2020. Rather than make EU specific cars and chargers, they now support CCS and their proprietary protocol on all cars and chargers made after that. But there are still a lot of older chargers in the ground that don't support CCS, especially in the empty mountain west area, including Laramie. Any charger that is less than 250kw is automatically an older charger that doesn't support CCS - including the 8 150kw V2 stalls at Laramie, which were installed in 2017.

> Aside from a Tesla station that is not open to non-Teslas anymore

This station has never been open to non-Teslas, as I explained above, it is not compatible. Tesla would have to completely rip out and replace all of the hardware at this station to make it compatible, they have almost never done that. They almost always keep the old stations but sometimes eventually add newer stations nearby.

According to supercharger.info, Tesla in 2024 announced a plan to add a second station in Laramie that would have been available for non-Teslas, but they later retracted that plan.

That is actually true for EVERY Tesla station in the entire world right now except for one in Redwood City, CA. Also, for your 2022 vehicle the speed is limited to 97kw. This is simply the max speed that our 800v cars can charge when connected to a 400v charger, there's nothing Tesla can do about it other than installing 800v chargers, which so far there is only one of.

Your basic point is spot on - Tesla superchargers are not ideal for GV60 road trips. And you haven't even mentioned the problem of short charging cables. On the other hand, having an adapter can give you one more option in many situations, and options are good if you ask me. According to PlugShare, there is only 1 CCS charger port in the entire city of Laramie, the 50kw station you mentioned in in the back of a GM dealership, and in this case, having the NACS adapter is not giving you any additional option. I'm glad I'm not planning on driving thru Laramie any time soon (or probably ever).

This all makes sense. The Ioniq 5 review for this charger from November threw me off. However, based on what you outlined above, it's probably a mistake and was meant to be attributed to the 50KW CCS station and not the Tesla one.