sethsquire
Registered Member
- Joined
- May 9, 2019
- Messages
- 492
- Reaction score
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- Points
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- Genesis Model Type
- Genesis G70
I didn't realize there was a sub-forum for this purpose, so I'm just copying and pasting a comment from another thread about Genesis of the North Shore, in Plainview, NY. Sales experience was friendly enough (of course), however:
"Customer service is atrocious. My dealer took 30 days to pay off my trade, and refused to return my calls about reimbursing for an extra payment I had to make after I traded in the car. It took 3.5 months and a BBB complaint in order to get my money. Inexcusable. Then they had my car for service for 3 weeks (headliner noise) and despite being promised at least 10 times that someone would call me back, no one did until I finally lost my patience and started yelling. Absolute trash."
In addition to my grievances above, they never mention the valet service when I called (not sure I'd want them driving my car anyway) and I don't think they actually have any Genesis loaner cars. The one time my car was in I was driving a lime-green Kona for three weeks, which was fun for a minute but if I wanted a Kona I would have bought one.
Overall, Genesis is going to have to do a lot better than this hole if they want to attract customers from the established prestige brands.
"Customer service is atrocious. My dealer took 30 days to pay off my trade, and refused to return my calls about reimbursing for an extra payment I had to make after I traded in the car. It took 3.5 months and a BBB complaint in order to get my money. Inexcusable. Then they had my car for service for 3 weeks (headliner noise) and despite being promised at least 10 times that someone would call me back, no one did until I finally lost my patience and started yelling. Absolute trash."
In addition to my grievances above, they never mention the valet service when I called (not sure I'd want them driving my car anyway) and I don't think they actually have any Genesis loaner cars. The one time my car was in I was driving a lime-green Kona for three weeks, which was fun for a minute but if I wanted a Kona I would have bought one.
Overall, Genesis is going to have to do a lot better than this hole if they want to attract customers from the established prestige brands.
The late trade in payoff is a racket.
