wallslo
Hasn't posted much yet...
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Good News: Had my 2012 Equus picked up from work and taken for my 7500 mile service. (only have 6,500 miles so far)They dropped off a nice Genesis and stated my car would be ready by 4 pm.
Not so nice news: Got a call that they found metal shavings in the oil pan and a minimum amount of oil. The next comment knocked me out of my chair. I need a new engine!!
After the shock and the realization that I dont want a car with a replaced engine after spending a lot of $$ to buy the car, I then went to the dealership. I saw the oil with the shavings and realized that I should ask to have my car replaced.
OK News so far: I then called the 800 Equus customer service # and explained the situation. I was told that they would call the dealership and then send my situation up to the Regional department. Within, 30 minutes, I got a call back from the representative with a case # and that I would be contacted in 3 days with how they wanted to move forward.
I realize that weird stuff can happen with new cars but this was really weird. Take a car in for an oil change, a car that drives great, great electronics and fun to drive, and then be told you need a new engine!! I only thought that could happen with my old BMW 750IL!!
I can say that everyone at Hyundai that I have dealt with so far has been very helpful and polite. Lets hope that continues as I don't want to have my car repaired, just give me a new one.
Not so nice news: Got a call that they found metal shavings in the oil pan and a minimum amount of oil. The next comment knocked me out of my chair. I need a new engine!!
After the shock and the realization that I dont want a car with a replaced engine after spending a lot of $$ to buy the car, I then went to the dealership. I saw the oil with the shavings and realized that I should ask to have my car replaced.
OK News so far: I then called the 800 Equus customer service # and explained the situation. I was told that they would call the dealership and then send my situation up to the Regional department. Within, 30 minutes, I got a call back from the representative with a case # and that I would be contacted in 3 days with how they wanted to move forward.
I realize that weird stuff can happen with new cars but this was really weird. Take a car in for an oil change, a car that drives great, great electronics and fun to drive, and then be told you need a new engine!! I only thought that could happen with my old BMW 750IL!!
I can say that everyone at Hyundai that I have dealt with so far has been very helpful and polite. Lets hope that continues as I don't want to have my car repaired, just give me a new one.