Has anyone had to replace their drivetrain battery?

[Argelius]

Has anyone here had to have their drivetrain battery replaced? Did the dealership seem to know how to go about the process?
If so, how long did the process take (in the US, anyway).

I'm facing this possibility and am assuming it takes a good amount of time to procure the battery....

Thanks.

 

[Looney100]

I don't recall anyone ever posting such to the board. As the GV60 has been on NA roads for just over two years, there's been little opportunity for things to go wrong.
What is causing your battery to need replacement?

 

[Argelius]

It's hard to know exactly, since my dealer hasn't been great with detailed communication. I initially received an "electrical system" error message and then realized the car wouldn't charge past 60%. The car has been with the service department for 2 ½ weeks now and "the engineers are still working on it...but there's the possibility the battery might need to be replaced...".

 

[brucek]

It's hard to know exactly, since my dealer hasn't been great with detailed communication. I initially received an "electrical system" error message and then realized the car wouldn't charge past 60%. The car has been with the service department for 2 ½ weeks now and "the engineers are still working on it...but there's the possibility the battery might need to be replaced...".

Sounds like the right time to start researching lemon laws in your state. I would expect your car to be out of operation long enough that you may have a winning case and just push for a replacement upfront. Knowing what the law requires in advance will help you get what you want in the end.

 

[Argelius]

Sounds like the right time to start researching lemon laws in your state. I would expect your car to be out of operation long enough that you may have a winning case and just push for a replacement upfront. Knowing what the law requires in advance will help you get what you want in the end.

I’ve already contacted a lawyer. Fortunately, California has relatively consumer-friendly lemon laws.

 

[Lalin]

I’ve already contacted a lawyer. Fortunately, California has relatively consumer-friendly lemon laws.

If I were in your shoes, I would undoubtedly go the lemon law route.
You paid for a properly working car, not one that requires that kind of surgery.

 

[Argelius]

If I were in your shoes, I would undoubtedly go the lemon law route.
You paid for a properly working car, not one that requires that kind of surgery.

Thanks !

I’ll continue to post here, mercifully occasional, updates.

 

[Argelius]

For those following, Genesis just called and said the drivetrain battery needs to be replaced. I'm waiting to hear from a Lemon Law attorney, since I suspect this means many more weeks in the shop...

 

[Looney100]

Any explanation as to what happened to the battery and why?

 

[Argelius]

Any explanation as to what happened to the battery and why?

Nothing specific at this point. i’m guessing this is the sort of thing that they have the engineers in South Korea take apart to determine. But I really don’t know.

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[steveinarizona]

Did they provide you with a loaner? Is it another GV60? If not a GV60, is it a reasonably equivalent loaner?

Assuming they provided you with a quality loaner, I am sort of in the other camp. Assuming, another big if, that the replacement will be a new battery pack, not used or reconditioned, etc., then you will essentially have a brand new battery which is the most expensive part of the car. Replacement of the battery pack, assuming the part is available, is not a time consuming process.

How long have you had the car and is this the first thing that went wrong? If you have had it for a while, and this is the first major problem, then I would consider letting them replace the battery pack if the answer to my two assumptions is yes. If, on the other hand, there have been other problems, then you may have the proverbial lemon and I would then get rid of it under the lemon law.

 

[Jeffdawgfan]

I agree with the above. Replacing the battery should take less than a day "WHEN" they can get the battery. Ford had a recall on my Mach E to replace the high voltage contactor. This require dropping the battery out of the car. The dealer did this and the contact replacement in about 8 hours. If everything else is good about the car take a brand new battery.....they should give you a loaner while waiting for the battery to come in. I am sure it will have to be shipped from Korea by ship. They will not ship Lithium Car Battery by plane. Of course, they may already have some in the states pre-staged for just such an issue.

 

[rememberwednesday]

I'm no expert, but getting a brand new battery might not be so bad if everything else is working fine. Just a thought, you know?

 

[Argelius]

Did they provide you with a loaner? Is it another GV60? If not a GV60, is it a reasonably equivalent loaner?

Assuming they provided you with a quality loaner, I am sort of in the other camp. Assuming, another big if, that the replacement will be a new battery pack, not used or reconditioned, etc., then you will essentially have a brand new battery which is the most expensive part of the car. Replacement of the battery pack, assuming the part is available, is not a time consuming process.

How long have you had the car and is this the first thing that went wrong? If you have had it for a while, and this is the first major problem, then I would consider letting them replace the battery pack if the answer to my two assumptions is yes. If, on the other hand, there have been other problems, then you may have the proverbial lemon and I would then get rid of it under the lemon law.

All good questions!

I've had the car for 9 months. The only non-recall repairs I've had is that both side-view mirrors had to be replaced (the auto-folding "motors" both failed).

My loaner is a GV60 (that smells of cigarette smoke....). My biggest reason at this point of wanting Genesis to let me out of the lease is the fact that they have no concrete idea when the replacement battery will be available; they said "it could be a couple more weeks, but more likely a couple more months." The dealership has been great, as far as what they have control over. I've submitted a "complaint" to Genesis (as directed to do by the dealership)l. We'll see how quickly they respond.

 

[Phxcookie]

FWIW there is a software update that fixes that error, but the initial script supplied by the factory techs to the dealer was to advise the possibility of a drivetrain battery replacement. It's really nonsense but the factory doesn't trust many of the dealers to do the update (they're basically mostly Hyundai dealers who have been made into a Genesis shop, but without the training and motivation) so they send out factory techs to the dealership to do these upgrades. That's the reason your car just sits at the dealership waiting for a factory tech to eventually get there. It's crazy. Hyundai really wanted to emulate Lexus but they simply have not or will not deploy the massive capital that would require.

 

[Argelius]

FWIW there is a software update that fixes that error, but the initial script supplied by the factory techs to the dealer was to advise the possibility of a drivetrain battery replacement. It's really nonsense but the factory doesn't trust many of the dealers to do the update (they're basically mostly Hyundai dealers who have been made into a Genesis shop, but without the training and motivation) so they send out factory techs to the dealership to do these upgrades. That's the reason your car just sits at the dealership waiting for a factory tech to eventually get there. It's crazy. Hyundai really wanted to emulate Lexus but they simply have not or will not deploy the massive capital that would require.

Interesting...

I'm awaiting a call from Genesis corporate. (They certainly aren't rushing to address my concerns). Another 5 days and I'm past 30 days for the Lemon Law to be triggered.

 

[Green Day]

Posted on your other thread (that nobody had responded to) before coming across this one. Please let everyone know what happened with your situation.

 

[brmichael16]

Check other posts under "Full battery pack replacement". I started a post in Sept (I think).
My 2023 GV60P had an error message about checking the battery management system. Called the dealer, was told not to drive it, and they towed it to the dealership.
2 days later I was told it needed an entire new battery pack, although it might be the just one or two cells were bad.
At first they didn't have a loaner, so they authorized a rental. Then said it may be a few weeks, since the battery mfr was having some quality control issues (!) Later I had to drive there to pick up a loaner, a new GV60, so that was nice. It ended up being in the dealership for 2 months! All under warranty, so at least it didn't cost me a dime.
Good luck.
Bruce