Help: GPS is driving us nuts

[Alfer]

Hello from the new guy.

My parents who are getting up there in age bought themselves a very nice Genesis this past Fall and they got theirs with the Tech package.

They LOVE the car...but....the GPS is causing them some grief and I'm their techy "go to guy" so I figured I'd come here and ask the experts on their behalf for some advise.

The two issues so far are that no matter that we "Set Home" to the correct address of their house, when you are at the map screen and tap the "Map" button it pops up on the top of the screen an address of a house 4 doors down...we can't figure out why this is and how in the world to change it. On the map, the house icon appears to be in the right place, but when you pull up to the driveway with GPS guideance on, it thinks you didn't go to the right destination and tries to re-caluclate things.

Also, and most frustrating per my dad, the GPS has overall performed rather poorly while they have been on the cross country road trips..the other day they were in Louisiana and they knew that going home you take a certain highway and they were awaiting word from the GPS to tell them when the entrance ramp was approaching...instead the nav system wanted him to turn down some country road that (looking at a hard copy map) would have put him MILES away from the correct route. Needless to say he's not too happy and not trusting the Genesis GPS over his beloved Magellan.

So what do you all think might be going on? Is the GPS not tracking their car correctly making things offset?

Is the talk of some "update" the way to fix these weird issues? If so I guess that going to the dealership is the only ay to get map updates, or does Hyundai mail DVD's out to the actual car owners to do update?

The NAV system says it's a map version of 02.03.03 2008 04/26/2008

Thanks for listening and for any help you can offer...

Alfer

 

[ultra63]

The NAV system is less accurate, provides less route options and is harder to use than the one in Lexus. Another reason the Gen is less expensive.

 

[BaywayRic]

Alfer. Congrats to your parents for getting a great car! Depending how "up there" they are, some of the tech stuff may be a bit of a challenge, unless they are dedicated manual readers.

Check this out: DIS NAVIGATION SYSTEM SOFTWARE UPDATE (SERVICE CAMPAIGN T63)

This will give you the scoop on the software update. As yet, no one on here has been able to find out exactly what this update fixes, but it is well worth having your parents do it. It is a free recall, and will take about 90 minutes. This is a dealer only deal, no 'do it yourself.'

As to the inaccuracies, some suggestions.

The only time I ever had a problem, I tried to program a destination while the car was in the garage. No GPS reception, so it didn't know where it was, and the resulting trip had the guidance jumping all over the place. Try setting the home address while outside with the GPS running.

There are also route preference settings like 'no toll', 'interstates only', 'local roads only', etc. This could account for why the system passed by an interstate and routed them on a local road.

I have had my car since late July and have found the GPS to be very sophisticated and deadly accurate. The only thing it doesn't do, that popular portables do, is 'speak street names' for a turn.

There is also a DIS Manual HERE if you don't have one.

 

[Alfer]

Many thanks Ric....Alfer

 

[gipp]

So far I have been a fan of the navigation system but can understand your parents frustrations. Each navigation system has its own unique quirks. My Tom Tom 7200 could never find my house, just as you describe with your parents- always 2 houses off, while my son's Tom Tom One was dead accurate as is the Genesis.

I also find that the Genesis chooses some routes differently than the Tom Tom's do but have actually learned to prefer the Genesis routing. I think the nav traffic comes to bear here sometimes as do the personal settings you have chosen. It took me a while to get used to trusting the "bing" in urban settings. I find that I actually appreciate the fact that it will make you take the local route with the 4 or 5 turns vs the straight normal route as these streets always seem deserted and a glance over at the normal paralell route show heavy traffic. I think your parents need to give it a bit more time and just trust that the system will get them to thier destination.

My wife at first also thought that the Genesis system was just wrong on several occasions but we humored the system and we discovered new routes we never knew existed that were actually shorter with the current traffic conditions.

 

[JOwest]

I agree with Gipp. I usually take the major roads to get to where I want. In a few cases and just for the fun it I decided to followed the routes map out by the DIS. Guess what? I actually got to my destinations faster with fewer traffic to content with. Plus a bonus of seeing scenaries I did not know existed.

 

[tripod]

My 2001 Acura had a LOT more detail on a smaller screen.

 

[Sonata2009]

Don't forget to change the range on the GPS. If you set it for 700 feet or less (for the ~1/2" scale) you'll get all the detail you want!

The larger scales keep the display less "cluttered".

 

[Poopsicle]

My 2001 Acura had a LOT more detail on a smaller screen.

Don't know how that would help Alfer.

 

[tripod]

Sonata do you mean zoom in or out

______________________________

Help support this site so it can continue supporting you!

 

[Pahaska]

I took a 150 mile trip this week where I really didn't need navigation, but I wanted to see how it did. I took a route outbound involving state roads rather than the US roads the nav preferred. About halfway there, the nav jumped over to the route I chose for the rest of the way.

Coming back, I set 2 waypoints to try to force it to take the route I wanted. That's where the fun started. Navigation became haphazard as it tried to take me off on a bunch of crossing farm to market roads and, at one point, actually described a circle on the screen. Another place, it tried to turn me off on a crossing highway, asked for a U-turn, and came back to the desired route. Fortunately, I knew the route and it was kind of fun to hear "Gennie" argue with me.

Around Austin, it seems to do quite well except that the map is terribly out of date. One thing I notice is that it does not know about gated communities or roads that have been platted, but never built. It tries each time to take me through our neighboring gated section and down a short nonexistant road.

 

[ctrcbob]

Just a couple thing here.

1. I don't set "home" because if anyone ever steals the car, I don't want them to see where I live. If I wanted to set my own address, I would set it in the address list, just as I have other addresses there.

2. That "700 feet" scale, or any scale that is on the screen is in fact the distance of the small line under the "700 feet". I.E. if you take the length of that line, that same length elsewhere on the display is 700 feet. (or whatever scale you have set).

3. I always tell people that you still need to know where you are going and it is good to have glanced at that other thing called a "MAP", because at times, the Navi unit wants to send you through areas you don't want to go through. Example; once (not with the Genesis) I had to go to Bridgeport/Paradise Texas, and my Navi unit wanted to send me through Dallas, and later through Fort Worth. I knew better than to fight that traffic, so I opted to go around the South end of Forth Worth, then North around the western edge of Fort Worth. It was much easier. Also, whenever I go to Roswell NM, when I get to Post TX, that unit tries to send me to Lubbock TX, then to Roswell, but I know that Hwy 380 is directly into Roswell from Post.

Know a little of the route to your destination and use the Navi unit to fine tune the road for you.

 

[larrycohen28]

My experience with the navigation system is that 1) T63 did nothing to help it, and 2) the maps are extremely out of date. I called Mapnsoft, the company that makes the map software and they said there would be a new update for the Genesis in either Dec 2009 or Jan 2010.

 

[ctrcbob]

Trouble is, once there is an update, dealers won't know anything about it. <grin>

 

[larrycohen28]

The dealer will tell you to go to Mapnsoft. I believe there is a number in the back of the owner's manual, or at least that's what the dealer told me, but I haven't verified it. They have a website though which posts updates to their map software.

 

[hmorse]

I spoke with the company that updates the navi today. They state that an update will be available within the next three months at the latest, most likely earlier. Map corrections must be sent to navtek, not mapnsoft who produces the final version.

They agree that all genesis sedans have 2008 software which was mapped in 2007.

My car was manufactured in Feb 2009, but has the same software version as everyone else.

Updates will be found at: www.mapnsoft.com Phone calls (I imagine), would be very good for them to get inquiring as to the status of the updates.

 

[Stwood]

This thread started with a reference to "Service Campaign T63". With a little research I've found that the update will bring your head unit (HU), universal tuner amp (UTA) and hard disc drive map (HDD) to 16.170, 6.8b & 3.0.0.1 . My question, how can one find out what version we currently have?

 

[blov8r]

Conventional wisdom has said to set "home" at an address near, but not exactly at, your house. Makes life a little more difficult for a crook to find your home.

Insofar as inaccurate GPS directions it's quite possible that your car doesn't have the most current software; they get upgraded every year or two and perhaps Hyundai hasn't stayed totally current because NAV hasn't been a big volume seller in their lower end cars prior to the intro of the Genesis.

Just thoughts.

Bart

 

[cbdream99]

Just came back from a trip to college station from north texas. I experienced what others experienced:

1. It leads me to lots of farm roads throughout the route, the software (not the maps) obviously do not have the right intelligence to make a sensible route. It was dark at night and not very funny. My previous acura has option to pick shortest distance, time and most direct route...

2. I know the announcement is not speed sensitive, but the highway exit is off. I can see in the signs on the road and also on the nav map but the announcement came one exit after and more than 1 mile off

3. Sometime it lost orientation and exit the farm road without reason and don't know where to go, when I should turn right it ask me to u-turn.

Lessons learned : google maps and bring it along and don't ask the ladies to follow you if you solely depends on the nav unit

 

[dataguy]

Conventional wisdom has said to set "home" at an address near, but not exactly at, your house. Makes life a little more difficult for a crook to find your home.

And don't leave your car registration or insurance docs (or even some people who leave their bill of sale) in the glovebox...