JRT321
New member
- Joined
- Aug 21, 2025
- Messages
- 3
- Reaction score
- 2
- Points
- 3
- Genesis Model Type
- Genesis GV60
Hi,
I'm new to this forum. I became the proud owner of a pre-registered 2024MY Premium GV60 (in UK) Wednesday. While driving home from the dealer, it tried to update to the latest infotainment version with wireless Android Auto / Carplay.
It appeared to download okay and gave me the option to install, but has since been stuck at the install point since Wednesday. In addition the sat nav displays a 'Route guidance unavailable...' message if I try to select a destination.
In settings there's a message saying, 'Preparing to Install Navigation System Software...'. The system isn't installing the update though. This is what I've tried so far in an attempt to resolve it:
Restarting the infotainment system (holding down left and right buttons). The system restarts, but that doesn't make any difference to the update issue.
Entering Dealer Mode and pressing Reset DCU. That didn't appear to do anything at all. I tried it several times.
Deleting Connected Services and reconnecting my account. That deleted all my settings but didn't affect the update.
Driving the car for several hours. No change
either.
Has anyone else had this problem, and were they able to fix it? I'm grateful for any advice.
I'm new to this forum. I became the proud owner of a pre-registered 2024MY Premium GV60 (in UK) Wednesday. While driving home from the dealer, it tried to update to the latest infotainment version with wireless Android Auto / Carplay.
It appeared to download okay and gave me the option to install, but has since been stuck at the install point since Wednesday. In addition the sat nav displays a 'Route guidance unavailable...' message if I try to select a destination.
In settings there's a message saying, 'Preparing to Install Navigation System Software...'. The system isn't installing the update though. This is what I've tried so far in an attempt to resolve it:
Restarting the infotainment system (holding down left and right buttons). The system restarts, but that doesn't make any difference to the update issue.
Entering Dealer Mode and pressing Reset DCU. That didn't appear to do anything at all. I tried it several times.
Deleting Connected Services and reconnecting my account. That deleted all my settings but didn't affect the update.
Driving the car for several hours. No change
either.Has anyone else had this problem, and were they able to fix it? I'm grateful for any advice.
