I'd like to relay me first service experience using the " Concierge Service " which has been so well promoted by Hyundai.
I scheduled an appointment on 9/22, for today 9/29.
I was assured my car would be picked up by 9:00am.
During the week, I received 4 emails confirming my appt.
I replied to each email, asking what time the car would be picked up?
With no answers back.
Today, I called the service at 8:50,spoke to the same person I made the appt with, they had no idea about the car pickup.
Spoke to the Equus Manager in sales, explained what happened, I'm still waiting for a call back.
Some luxury experience!
I scheduled an appointment on 9/22, for today 9/29.
I was assured my car would be picked up by 9:00am.
During the week, I received 4 emails confirming my appt.
I replied to each email, asking what time the car would be picked up?
With no answers back.
Today, I called the service at 8:50,spoke to the same person I made the appt with, they had no idea about the car pickup.
Spoke to the Equus Manager in sales, explained what happened, I'm still waiting for a call back.
Some luxury experience!