rickkapur
Registered Member
Long-dominant Japanese automakers like Toyota and Honda got a splash of cold water in June when J.D. Power and Associates announced that their Korean competitors, Kia and Hyundai, dominated the latest Initial Quality Study - which measures defects and other problems with cars during their first three months on the road.
It wasn't all that long ago that Korean carmakers lagged at the back of the quality charts, content to sell basic economy models to buyers struggling to make their monthly payments. But these days, the Koreans have not only punched up their quality and reliability but have moved steadily upmarket. The Kia K900 and Hyundai Equus, for example, go head-to-head with large premium models such as the Lexus LS and Mercedes-Benz S-Class.
Power's IQS is just the latest in a series of recent studies showing a rapid improvement in Hyundai quality, something that has "really elevated us" in the eyes of consumers," says Dave Zuchowski, the CEO of Hyundai Motor America. And it validates the shift in strategy both Hyundai and Kia took when they realized "unless you can compete on quality you can't compete in this market."
Hyundai signaled that shift a decade ago when it launched what it called "America's best warranty." But Zuchowski says it was more than just a marketing ploy. Covering a vehicle for 10 years -- double the warranty of some competitors -- "would have bankrupted us…if we didn't fix our quality." Continue reading...
It wasn't all that long ago that Korean carmakers lagged at the back of the quality charts, content to sell basic economy models to buyers struggling to make their monthly payments. But these days, the Koreans have not only punched up their quality and reliability but have moved steadily upmarket. The Kia K900 and Hyundai Equus, for example, go head-to-head with large premium models such as the Lexus LS and Mercedes-Benz S-Class.
Power's IQS is just the latest in a series of recent studies showing a rapid improvement in Hyundai quality, something that has "really elevated us" in the eyes of consumers," says Dave Zuchowski, the CEO of Hyundai Motor America. And it validates the shift in strategy both Hyundai and Kia took when they realized "unless you can compete on quality you can't compete in this market."
Hyundai signaled that shift a decade ago when it launched what it called "America's best warranty." But Zuchowski says it was more than just a marketing ploy. Covering a vehicle for 10 years -- double the warranty of some competitors -- "would have bankrupted us…if we didn't fix our quality." Continue reading...