Hyundai/Kia's Luxury Problem

[Claus1100xx]

Just stumbled across this article. Take a read and let me know what do you guys think. I tend to agree with the horrible dealer experience. If the Genesis wasn't as good of a car as it is, I would have walked out and bought a different car due to the dealer experience.

http://oppositelock.jalopnik.com/hyundai-kias-luxury-problem-1470830766/

 

[homeofstone]

My dealer experience had been as good as my Acura, BMW and Mercedes which have been very good.

 

[PMCErnie]

My dealer experience has been great. Service has been excellent. Ah, shucks, no latte. The purchasing experience was as expected. Some dealers and sales people want your business more than others. As you make the rounds and make the phone calls you gravitate to the best possible deal. The trick is to contact multiple dealers and do not be afraid to go a distance to snag your deal. Your local dealer will service your car regardless of its "heritage." I located my car 700 miles away.

 

[EXBMWGUY]

I've never had one issue with my dealer. The Porsche/Audi dealer lied regularly; the BMW dealer was arrogant and assumed every customer drank the BMW Koolaid, the Lexus dealer was ok, but no better than the Hyundai dealer in any area except the plushness of the waiting room. MB dealers here are on par with Lexus.

 

[Philth]

My dealer (Auffenberg Hyundai, O'Fallon, IL) is absolutely horrible. Maintenance department does a shoddy job. In for a bad front parking sensor and they never connected the fog lights connector. While doing an oil change, I find that they left every last clip for the bumper off, which was from the aforementioned front sensor job. Took it in for a rattle in the headliner. They fixed it, but left greasy-ass finer prints and smears all over the headliner and A-pillar.

The next closest dealer is over 35 miles away and will probably be bringing the car to them from here on out.

 

[BacktoHyundaibychoice]

Just stumbled across this article. Take a read and let me know what do you guys think. I tend to agree with the horrible dealer experience. If the Genesis wasn't as good of a car as it is, I would have walked out and bought a different car due to the dealer experience.

http://oppositelock.jalopnik.com/hyundai-kias-luxury-problem-1470830766/

Sour grapes. I don't blame the dealer for trying to cut out a second middle man. Isn't the dealership a middle man to begin with?
Anyway, mine has been great, no complaints.

 

[bmbutler]

I read the article and completely agree with the writer. I have had that same experience with Hyundai dealers in Eastern North Carolina. Interestingly though also had same experience recently in Greenville, NC with both Honda and Toyota dealerships. Most funny was the Toyota dealership that asked me (without knowing any details about my current car, loan, etc.) "do you have any money to bring to the table to help your situation?" This was after I talked to the sales manager when no one responded to my query on their website at all. Told him I was letting him know he lost a customer (and yes, I know he doesn't care) and to not have anyone contact me. After that phone exchange is when his internet manager sent me the beforementioned email.

 

[Mark_888]

I think there are two issues concerning the dealer experience:

• Sales experience
• Service experience

My sales experience with 3 different Hyundai dealers was not good. The biggest problem was not even the price, but just getting them to search nearby dealers for a trade to get the color I wanted. Most of them were just too lazy to do it. But I eventually purchased a Genesis, and just tried to ignore all the shady stuff they tried to pull on me. I just kind of expect that kind of stuff from an automobile salesperson and finance office.

The service experience is more of a concern for me. The one time I asked them to change the oil (I usually do it myself) they did not use the oil I supplied (even though it was written down on the work order and the service advisor assured me that the tech would see work order instructions to use the oil in the trunk). I even left a note stuck on the oil filler cap that the oil (Mobil 1) was in the trunk (note was still attached to the oil filler cap when I picked up the car). At the same service visit, they did the DOT-4 fluid upgrade TSB, and my brakes have been a little mushy ever since (I don't think they bleed the brakes properly). Even if I can handle a dealer that has sleazy sales tactics, I cannot handle dealers who have an incompetent service operation, and it can be a factor in which brand of car I purchase.

 

[homeofstone]

All of the complaints kind of boils down to one word. TRAINING. With proper vision from the top of the company and proper training in all aspects, complaints would be minimal.

 

[bmbutler]

All of the complaints kind of boils down to one word. TRAINING. With proper vision from the top of the company and proper training in all aspects, complaints would be minimal.

Have to respectfully disagree with you. It is not training. It is customer service.

______________________________

Help support this site so it can continue supporting you!

 

[homeofstone]

Have to respectfully disagree with you. It is not training. It is customer service.

When I stated training in ALL aspects that includes customer service, public relations, service techs, repair training, salesmenship, dealer managers, dealership owners, Hyundai corporate personnel in management and everyone that MAY deal with customers and suppliers at all levels.