Immobilization problem- 2016 Genesis sedan

[njurkovic]

Yesterday I was unable to start the car. The battery is charged; key fob battery is almost new. I tried both keys – same result.
Everything turns on 'normally', except for the car not starting
The key is recognized (in the sense that when I take it out of the car, I get the 'key not present’ message).
The little key warning sign is displayed (it is not blinking)
Break sensor seems to be working (brake light comes on).
Disconnected/reconnected the battery - no effect.
Any suggestions (beside having the car towed to the dealer would be much appreciated
Regards,
NJ

 

[joegr]

You say "immobilization" implying an immobilizer problem. Is that what you are seeing? So far, your description sounds like just a starter motor failure (more likely the solenoid than the motor, but it's replaced as an assembly).

 

[Suburbazine]

Take your key and press the start button with it

 

[njurkovic]

I did try starting by pressing button with the fob - makes no difference

 

[njurkovic]

Joegr,
You may be right that my assumption about immobilization is not correct. I based it on the fact that the key warning sign (immobilization) stays lit for a while.
In the meanwhile, I read somewhere else if that warning sign goes off within 20 or so seconds (and mine does, right about 20 second mark), that would indicate that it is NOT the immobilization problem.
I have an OBD2 reader - no error codes were detected.
What would be the right way to proceed from here?
Is there a verify that it is the starter motor failure?
I do have a mobile mechanic coming out here tomorrow, but would like to have as many facts as possible before he arrives.

 

[joegr]

Joegr,
...
Is there a verify that it is the starter motor failure?
I do have a mobile mechanic coming out here tomorrow, but would like to have as many facts as possible before he arrives.

Yes, it should be fairly easy to test for voltage at the starter solenoid when someone is attempting to start the car. If the B terminal always has 12V, and the S terminal gets 12V briefly when the start button (foot on brake) is pressed, then the starter is at fault.
The possible catch here is that the starter may be difficult to access. The car may have to be lifted and some disassembly done to get to it.

 

[njurkovic]

Thank you!