YEH
Registered Member
2021 Customer Service Index (CSI) Study
TROY, Mich.: 11 March 2021 — Stay-at-home orders were enacted across the United States through much of 2020 and consequently many vehicle owners drove fewer miles, which extended the interval between service visits. However, dealer service visits are only down 6% from the previous year and...
Ranked above Volvo and Audi and just behind BMW, MB and Acura (all below industry average).
While there are good Genesis dealerships, still plenty of poor ones.
Don't think having a separate store is the fix that will solve it all, as the same management/ownership that controls a crappy Hyundai dealership would control that particular Genesis dealership.
Genesis needs to keep culling the herd (really, only so much they can do in that regard) and get rid of the really bad dealerships who never had a real interest in taking Genesis seriously (committing the time and resources required).
A good bet is that the 150 or so dealerships that were in the original plan are dedicated; the rest (another 250-300) being a mixed bag.
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